Offer summary

Qualifications:

Bachelor’s Degree in technical studies or business administration with a strong tech background., At least 3 years of Salesforce Marketing Cloud experience and 1 year of Salesforce Data Cloud experience., Proficiency in ampscript, JavaScript, HTML, CSS; Python is a plus., Technical marketing automation certification preferred, with strong campaign and project management skills..

Key responsibilities:

Ensure campaign workflows and deliveries meet business needs and expectations.

Own and optimize campaign processes, driving innovation for efficiency and quality.

Conduct user acceptance testing (UAT) and debug workflow issues, reporting bugs to IT support.

Create and maintain technical workflows, campaign templates, and HTML content.

Job description

Omega CRM Consulting is looking for a Salesforce Marketing Cloud Specialist that would like to collaborate with one of the top global pharmaceutical companies.

Omega CRM Consulting is looking for a Salesforce Marketing Cloud Specialist that would like to collaborate with one of the top 15 global pharmaceutical companies.
The Platform Manager Automation (PMA) Services will enable the HPS DU (Human Pharma Delivery Unit) Campaign Automation Services to efficiently and effectively build and automate campaign journeys with their expertise and management of technical aspects of the platforms. The primary platform will be Salesforce Marketing Cloud, but may also include other tools across tour client´s digital engagement environment, such as other Adobe Marketing Cloud software, CDP - customer data platforms, database management systems, and proprietary work-intake tools. The Platform Manager will also leverage and help maintain team-specific spaces within the Atlassian tool stack, including JIRA, Confluence, and BitBucket.

Duties & Responsibilities

Ensure that campaign workflows and deliveries are built to serve the business needs and expectations as defined in the campaign briefings provided by the markets
Ensure high end-to-end and on-time quality of campaigns, including proper setup to enable measurement and QA-s of campaigns
Owning and optimizing campaign processes, including platform automation and driving innovation ideas for efficiency and quality.
Technical spec input and user acceptance testing (UAT) of software enhancements within the marketing automation toolset
Debugging of workflow and delivery issues, plus reporting and tracking of platform issues and bugs with IT support
Documentation of enhancements, templates, and technical processes
Development and testing of script enhancements (including JavaScript), schema extensions, web (API) calls, etc.
Creation and maintenance of technical workflows, campaign workflow templates, landing pages (web applications), and HTML content
Collaborating with the Campaign Support Services.
Communicating & close collaboration with Platform Management Omnichanne

Requirements & Desired Skills

Bachelor’s Degree in technical studies or business administration with a strong tech background.
Excellent campaign management and project management skills, with the ability to prioritize workload efficiently and to manage multiple, complex projects simultaneously
At least 3 years of Salesforce Marketing Cloud experience.
At least 1 year of Salesforce Data Cloud experience.
Technical marketing automation certification preferred (ie. Architect or Developer is ideal of any enterprise marketing automation platform)
Experience in translating business and technical requirements into software enhancements.
Knowledge of databases, SQL, ETL, and web (API) calls.
Proficiency in ampscript,JavaScript, HTML, CSS; Python is a plus.
Strong understanding of the Software Development Life Cycle (SDLC)
Experience in a software house, consultancy, or project delivery environment preferred.
Knowledge of email and website design preferred.
Exposure to Atlassian tools (Confluence, JIRA, BitBucket) is a plus.
Pharma knowledge (including Veeva CRM) is a plus.
Experience in production support and troubleshooting preferred.
Self-motivated, detail-oriented, and adaptable.
Fluency in English.

What do We offer
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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