Offer summary

Qualifications:

Experience in a dispatching role, preferably in home services or logistics., Strong organizational and multitasking skills are essential., Excellent communication skills to handle customer concerns professionally., Proficiency in scheduling software, with ServiceTitan experience being a plus..

Key responsibilities:

Handle inbound and outbound calls to assist customers with service requests.

Dispatch service technicians based on location, availability, and urgency.

Adjust schedules and processes quickly to meet operational needs.

Manage multiple customer interactions simultaneously, ensuring timely service and resolution.

Job description

Job Title: CSR - Inbound
Location: Remote (EST Time Zone)
Salary Range: up to 1300 USD basic pay plus commission opportunities to earn up to $300 more/month USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a home services company providing essential plumbing, HVAC, and electrical services. The team values efficiency, customer satisfaction, and smooth coordination between office staff and field technicians.

Position Overview:

The CSR - Inbound plays a key role in handling customer inquiries, coordinating service requests, and dispatching technicians efficiently. This role requires strong communication, adaptability, and multitasking in a fast-paced environment.

Key Responsibilities:

Handle inbound and outbound calls, assisting customers with service requests.
Dispatch service technicians (plumbing, HVAC, electric) based on location, availability, and urgency.
Adjust schedules and processes quickly to meet operational needs.
Manage multiple customer interactions simultaneously, ensuring timely service and resolution.
De-escalate customer concerns professionally.
Lead assigned projects, ensuring timely execution.

Qualifications:

Experience in a dispatching role (home services, logistics, or similar preferred).
Strong organizational and multitasking skills.
Excellent communication skills and ability to handle customer concerns professionally.
Comfortable working in a fast-paced environment with frequent schedule adjustments.
Proficiency in scheduling software (ServiceTitan experience is a plus).

Nice-to-Haves: