Offer summary

Qualifications:

Strong organizational skills and attention to detail., Experience with customer engagement or research coordination., Proficiency in using scheduling tools like Google Calendar and Asana., Excellent communication skills, both written and verbal..

Key responsibilities:

Coordinate and schedule virtual customer discovery sessions with product teams.

Manage the customer recruiting process to ensure diverse feedback.

Track and report on customer interactions and scheduling logistics.

Communicate effectively with customers and internal teams to optimize discovery efforts.

Job description

Our client is hiring for this role in order to increase the amount of customer feedback that is provided to our research and development teams. This person will help to identify and coordinate the scheduling of virtual customer discovery sessions in which product managers, designers, and engineers meet with and interview a diverse set of customers.

Php 2k internet reimbursement on top of allowance

Manage our customer recruiting and scheduling process
Work with Customer Success Managers to optimize our discovery efforts to help us improve customer retention
Leveraging our customer connections platform to identify customer segments that we should target to provide the best insights
Create a continuous pipeline of customers for generative conversations
Issue payments for these customers through our platform
Correspond with our users to troubleshoot logistics
Track users who we've spoken with, no shows, etc.
Communicating with professionalism and clarity
Scheduling multiple events across complex calendars
Leveraging various technical tools, like Google calendar, Asana, and our customer scheduling platform

Communicating with professionalism and clarity
Scheduling multiple events across complex calendars
Leveraging various technical tools, like Google Calendar, Asana, and our customer scheduling platform

Required profile