Offer summary

Qualifications:

Bachelor’s degree in business administration preferred or equivalent experience in a related field., Demonstrated experience in customer service or client support., Fluent English communication skills at a C1 level or higher, both written and spoken., Strong problem-solving ability with a polished and professional approach..

Key responsabilities:

Provide fast, articulate, emotionally intelligent service through phone, text, and email.

Assist clients with time-sensitive reservations and scheduling while maintaining a confident and composed tone.

Collaborate with team members across multiple time zones to ensure seamless support.

Anticipate needs, think critically, and offer proactive solutions.

Job description

★ PLEASE SUBMIT YOUR CV IN ENGLISH ★

Job Title:
Customer Service Representative – White-Glove Concierge Level

About Us
We are not your average customer service operation. We deliver concierge level support to a high-end membership base that expects excellence. Our team provides anticipatory, white-glove communication that reflects the elevated standards of the brand we represent.
This role goes beyond traditional support. It requires professionalism, poise, quick thinking, and a sharp eye for detail. We don’t just respond. We anticipate, elevate, and deliver.

Job Description
We are looking for polished and proactive professionals for a remote customer service role supporting a luxury US-based brand with 12 locations. This is not a typical service job. It is a concierge level position where excellence, speed, and professional presence are essential. You will be part of a high-performing global team delivering white-glove support to a discerning clientele. Your communication, problem solving, and attention to detail will reflect the tone and standards of a premium brand committed to creating exceptional client experiences.

Responsibilities

Provide fast, articulate, emotionally intelligent service through phone, text, and email
Assist clients with time sensitive reservations and scheduling while maintaining a confident and composed tone
Handle a high volume of requests without sacrificing accuracy or warmth
Collaborate with team members across multiple time zones to ensure seamless support
Anticipate needs, think critically, and offer proactive solutions
Uphold a culture of professionalism, excellence, and service

Schedule

Full-time remote position of 40 hours per week
Operating hours:
- Monday through Friday (8 AM to 10 PM)
- Saturday (8 AM to 9 PM)
- Sunday and Tuesday (9 AM to 5 PM)
Your final schedule will be assigned based on business needs and coverage

Benefits

Remote work with a collaborative global team
Paid time off after 60 days of active service
Health insurance provided through Deel
Opportunity to grow with a brand that values performance and excellence

Qualifications

Bachelor’s degree in business administration preferred, but equivalent experience in a related field is welcome
Demonstrated experience in customer service or client support
Fluent English communication skills at a C1 level or higher, both written and spoken
Ability to think clearly and communicate under pressure
Comfortable working independently and contributing to a high performing team
Strong problem-solving ability with a polished and professional approach
Proficient in Microsoft Office and modern communication platforms like Slack and CRM tools

Why Join Us?
This is an excellent opportunity for a motivated individual to thrive in a fast-paced environment. Join a global team that values clarity, precision, and collaboration. If you type at least 60 words per minute, think clearly under pressure, and bring emotional intelligence to every interaction, you’ll fit right in.
We are looking for individuals with experience supporting high-end clients or in fast-paced settings. A background in hospitality, operations, reservations, or client support is a strong fit. Attention to detail, self-management, and the ability to multitask effectively are key. If you take pride in delivering excellence, this is your chance to make a meaningful impact.
Note: This position is remote/telecommute and requires a stable internet connection and a suitable home office setup.

Required profile