Offer summary

Qualifications:

Bachelor’s degree or equivalent experience preferred., Previous experience managing or leading a team is required., Experience in youth exchange, international education, or nonprofit operations is preferred., Familiarity with Department of State regulations and experience in tracking program metrics is essential..

Key responsibilities:

Oversee day-to-day support for Youth Programs participants and ensure required check-ins are completed.

Manage internal systems and standard operating procedures for efficient support operations.

Coordinate with internal departments and international partners to ensure consistent program delivery.

Monitor program benchmarks and compliance metrics through regular reporting and identify opportunities for process improvements.

Job description

Senior Program Support Manager

Type of Position: Full Time
Start Date: ASAP
Hours: Full time 40+ hours/week
Location: FULLY Remote
Compensation: $63,000

About Greenheart:

In 2025, Greenheart celebrates 40 years of cultural exchange! Greenheart International facilitates cultural exchange programs for students and adults to work or study in the USA or abroad. Our mission of connecting people and planet to create global leaders drives all that we do at Greenheart Exchange (programs in the USA) and Greenheart Travel (programs outside the USA). Our unique set of programs and initiatives foster cultural exchange, environmentalism, volunteerism, and personal development.

Greenheart International is a 501(c)(3) nonprofit committed to creating a more peaceful and sustainable global community.

Summary:

The Senior Program Support Manager fulfills the mission of Greenheart International by providing quality services, communication, and program support for BridgeUSA programs at Greenheart Exchange. This support will include assigned operational tasks, ensuring a smooth placement process for all stakeholders, running daily reports to track divisional benchmarks and goals, creating and updating standard operating procedures for the Program Support, Youth Programs team, and providing general on-program support for all participants. The Senior Program Support Manager collaborates with the Field Leadership, Grants, Account Management, Partner Relations, Operations, and Compliance divisions to maintain quality standards and ensure timely resolution of program issues.

Requirements, qualifications and skills:

Bachelor’s degree or equivalent experience highly preferred.
Previous experience managing or leading a team.
Experience working in youth exchange, international education, nonprofit, or program operations preferred
Prior experience working with international exchange programs or similar regulatory environments (e.g., Department of State or BridgeUSA programs) preferred.
Familiarity with Department of State (DOS) regulations and reporting standards.
Experience tracking program metrics, producing reports, and ensuring regulatory compliance.
Confident in public speaking and delivering presentations to various stakeholders.
Experience managing shared inboxes, emergency phone schedules, and documenting program support cases.
Professionalism – approaching others with consideration, tact, compassion and willingness to listen and understand
Adaptability – being flexible and able to adjust to changes in the work environment, processes and approach
Computer Skills: Microsoft Suites (Word, Outlook, Excel, SharePoint, Teams)
Skilled in creating and managing social media content for outreach and recruitment purposes.

Responsibilities:

Oversee and manage day-to-day support of Youth Programs participants by ensuring participants and Local Coordinators complete required check-ins, evaluations, and monitoring communications.

Manage internal systems, standard operating procedures, and team performance to ensure efficient, high-quality support operations.
Coordinate with internal departments and international partners to align support services and ensure consistent program delivery.
Monitor program benchmarks and compliance metrics through regular reporting, ensuring data accuracy and timely submissions.
Identify opportunities for process improvements and contribute to strategic planning to enhance participant and program support services.
Support recruitment and community engagement through targeted social media content, digital campaigns, and outreach efforts in collaboration with field staff.
Represent Greenheart at conferences and external meetings, build relationships with stakeholders, and deliver presentations to promote program understanding and support.
Other duties as assigned

Benefits:

Full-Time position with benefits
Working remotely
Travel incentives
Work with a purpose and impact

Compensation:

$63,000

To Apply:

Sounds like the perfect fit? Tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.

Due to the number of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.

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