Technical Business analyst

This is a remote position.

We are looking for a good Technical business analyst & support Engineer in the Business & Data Platforms organization, you will be responsible for working with internal stakeholders and external partners to develop and document solutions including data flows, business processes, integrations, data processing logic. This role is focused on the ingestion, processing, enrichment, and downstream delivery of content / title metadata.

Role

● Understand how title metadata is used across the product landscape.

● Lead requirements gathering with internal stakeholders, primarily Metadata Services.

● Document data flows, business processes, integrations, and data processing logic to ensure alignment and clear communication between business users and technical resources.

● Translate requirements and proposals into user stories for development teams, test cases including various scenarios/edge cases for QA teams, and process flows/SOPs for Operations teams.

● Perform all administration duties across Reltio and Snowflake, including data cleanups, user provisioning, bulk data loads, Reltio configuration.

● Own application level maintenance and support

● Own communication and coordination with Data Platform for admin support like user provisioning, security configuration, server management etc.

● Collect data and perform process and technical analysis to better inform user stories and to troubleshoot.

● Triage, prioritize, and resolve issues from business users and downstream data consumers.

 Qualifications

 ● Strong curiosity about our business: you are willing to ask questions, do research, and build a deep understanding of our business.

● Innovative: you stay on top of industry developments, are passionate about technology, and look for ways to bring new ideas to our business.

● Perseverance in the face of ambiguity or roadblocks: you are a problem solver who uses all resources available to understand the issues and propose a path forward.

● Emotional intelligence: you can read the room, know when to speak vs. when to listen, and know that connecting personally with your colleagues delivers positive outcomes.

● Bridge builder - you establish trusted and productive relationships with internal and external stakeholders, both business and technical.

● Self-starter - you are oriented to growth and are a quick learner. You can work across multiple threads, with a good understanding of how to prioritize the tasks and activities you are working on.

 ● Provide support to define and execute real-time change requests between business, programming, and integration teams.

 ● Manage lower environments, coordinate UAT refresh activities and post-refresh administration tasks

 ● Responsible for functional validation testing of new features and processes.

 Requirements

● 5+ years of experience working as a Support Engineer or Technical Business Analyst.

● Strong knowledge, skills, and abilities with the Reltio master data management platform

● Strong knowledge, skills, and abilities with Snowflake or another data platform

● Comfort with common collaboration tools including but not limited to Lucidchart, Smartsheet, Salesforce, Slack, and Atlassian products (Jira & Confluence).

● Strong understanding of integration and API patterns, including but not limited to: REST, SOAP, ETL, etc.

● Demonstrated self-composure, tolerance for ambiguity, and integrity.

● Strong analytical and problem-solving skills, with the ability to gather and interpret complex business requirements

● Excellent written and oral communication skills with peers and leadership as demonstrated by documentation that is well organized and easy to comprehend.

Preferred

● Experience with master data management.

● Experience with the streaming, broadcasting, and/or entertainment industries.