DoD SkillBridge - Customer Success Intern at Vets2PM

Offer summary

Qualifications:

Active-duty U.S. Military Members eligible for the DoD SkillBridge Program., Strong interest in customer success, sales, or account management in the tech industry., Excellent communication and interpersonal skills., Proactive, self-motivated, and able to work independently or as part of a team..

Key responsibilities:

Assist in identifying and researching potential clients and business opportunities.

Support the Customer Success team in preparing for customer support engagements.

Help manage and update CRM systems with client interactions.

Conduct market research to understand industry trends and competitive landscapes.

Job description

This is a remote position.

DoD SkillBridge Internship: Customer Success Intern
SkillBridge Industry Mentor: Productable
SkillBridge Provider: Vets2PM LLC
Location: Remote

*** Must be able to complete 90- 180 day internship ***

Applicants must be active-duty U.S. Military Members who qualify for the DoD SkillBridge Program.

To Apply:

1. Go to www.vets2pm.com/skillbridge and complete the SkillBridge interest form.

2. Return to this posting and click ‘Apply’.

About Productable: Productable is a Product Software innovation company committed to building cutting-edge software solutions that enhance productivity and efficiency. Our dynamic team thrives on collaboration, problem-solving, and continuous innovation, making it the perfect environment for aspiring project managers to gain hands-on experience.

Company website: Productable | Turn ideas into outcomes

Internship Overview: We are seeking a Customer Success Intern to support our Customer Success team. This internship offers hands-on experience in the operations behind client relationship management, sales strategy, and market research. You’ll have the opportunity to work closely with experienced professionals, gain insights into the tech industry, and develop the skills needed to excel in a fast-paced business environment. You’ll support our seasoned CS team and help them build systems of work that allow for a structured, repeatable CS approach with Federal clients. In accordance with SkillBridge policy, you will not be in a client-facing capacity with DoD customers as part of this internship, but you will support teammates who are.

Key Responsibilities:

Assist in identifying and researching potential clients and business opportunities
Support CS team in preparing for customer support engagements
Help manage and update CRM systems with client interactions
Prepare presentations, reports, and content
Conduct market research to understand industry trends and competitive landscapes
Collaborate with sales and marketing teams to develop strategies for client engagement.
Participate in meetings and calls with potential clients (where appropriate) to learn the CS process firsthand.

Qualifications:

Strong interest in scaling DoD innovation operations.
Experience or strong interest in moving into a customer success, sales, or account management role in the tech industry.
Excellent communication and interpersonal skills.
Proactive, self-motivated, and eager to learn in a fast-paced environment.
Ability to work independently and as part of a team.
Familiarity with CRM tools (e.g., HubSpot) is a plus.
Strong organizational skills and attention to detail.

What You'll Gain:

Hands-on experience in a fast-growing, dual-use, early-stage startup
Mentorship from experienced CS professionals.
Exposure to the tech industry and product software innovation.
The opportunity to contribute to real business growth initiatives.
A collaborative and dynamic work environment where your ideas are valued.
Potential for a full-time offer based on performance

Vets2PM Provides:

Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.
PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.
Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.

Other:

Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.

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