Offer summary

Qualifications:

6+ years in a client-facing customer success role, preferably in SaaS or PaaS within health tech or clinical industry., Proven ability to build and maintain relationships with Enterprise-level client stakeholders., Experience in onboarding new customers and executing customer success programs., Strong strategic listening skills to provide feedback to Product and Design Teams..

Key responsabilities:

Build and foster relationships with pharma, biotech, and life science sponsors.

Manage daily coordination of solutions to support clinical trials.

Drive operational roll-out of trial implementation and report success metrics.

Increase product adoption by securing new trials and expansion deals with existing sponsors.

Job description

At OneStudyTeam (a Reify Health company), we specialize in speeding up clinical trials and increasing the chance of new therapies being approved with the ultimate goal of improving patient outcomes. Our cloud-based platform, StudyTeam, brings research site workflows online and enables sites, sponsors, and other key stakeholders to work together more effectively. StudyTeam is trusted by the largest global biopharmaceutical companies, used in over 6,000 research sites, and is available in over 100 countries. Join us in our mission to advance clinical research and improve patient care.

One mission. One team. That's OneStudyTeam.

Our Associate Director of Sponsor Success is on the frontline ensuring clinical research professionals have an overwhelmingly positive, valuable experience when using OneStudyTeam's cloud-based platform, StudyTeam.

What You'll Be Working On

Builds and fosters relationships with our pharma, biotech and life science Sponsors.
Manages the daily complexity and coordination of using our solutions to support clinical trials .
Drives the operational roll-out of trial implementation, including project management, meeting and reporting success metrics.
Ensures an overall successful experience by conveying the value (including ROI, productivity, speed) Reify Health brings to the clinical trial process.
Increases adoption of our product by clinical research sponsors. This includes securing new trials within existing sponsor customers and securing expansion deals with sponsor customers.
This position requires an individual who can balance all facets of client support, utilize strategic influence, and mobilize internal resources to resolve client issues.
This position is fully remote

What You Bring to OneStudyTeam

6+ years progressive movement in a client-facing customer success role within a SaaS or PaaS, ideally within the health tech or clinical industry.
Proven ability to form and maintain relationships with Enterprise-level client stakeholders at varying levels of their organization.
Proven experience navigating high-level conversations, identifying options, developing processes, and creating solutions for ambiguous issues that may arise.
Prior experience onboarding new customers, developing and executing on a customer success program, developing and executing on programs to drive utilization of a new product.
Ability and interest to take on additional leadership and management responsibilities. Examples include managing a team to support a Sponsor account.
A strategic listening ear that helps bring customer and user feedback to our Product and Design Teams. These insights help optimize features that delight our users and create unique value for our customers.A passion for improving healthcare and an informed desire to join a startup.

We value diversity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, sex, religion, color, national origin, gender identity, age, marital status, veteran status, or disability status.

Note: OneStudyTeam is unable to sponsor work visas at this time. If you are a non-U.S. resident applicant, please note that OneStudyTeam works with a Professional Employer Organization.

As a condition of employment, you will abide by all organizational security and privacy policies.

This organization participates in E-Verify (E-Verify's Right to Work guidance can be found here).

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