Offer summary

Qualifications:

3+ years in IT support roles, including helpdesk or technical support., Strong knowledge of Windows 10/11, Windows Server, Active Directory, and Group Policy., Networking experience, including firewalls, switches, and VLANs., Excellent communication and customer service skills..

Key responsabilities:

Provide Level 2 technical support for desktop, network, and cloud-based issues.

Escalate complex issues to senior technical staff or vendors as needed.

Respond to and resolve support tickets in a timely manner.

Assist in maintaining and troubleshooting Windows environments and support network components.

Job description

Job Description:

On behalf of our US client, Affinity is looking for a Level 2 Helpdesk Technician to provide technical support for end users and assist with troubleshooting across a range of IT systems. The selected candidate will work remotely (EST timezone 9 am - 6 pm M-F) and will be hired directly by the company on a full-time permanent basis with a salary calculated from USD.

Responsibilities:

Provide customers Level 2 technical support for desktop, network, and cloud-based issues
Escalate more complex issues to senior technical staff or vendors when necessary
Respond to and resolve support tickets in a timely and professional manner
Assist in maintaining and troubleshooting Windows environments (desktop and server)
Support network components such as firewalls, switches, and VLANs
Manage users and resources in Active Directory and Office 365
Assist with technical documentation and process improvements
Monitor systems, alerts, and performance tools (such as ConnectWise, N-able, or similar RMM platforms) to proactively identify and address potential issues

Qualifications / Experience in:

3+ years in IT support roles, including helpdesk or technical support
Strong knowledge of Windows 10/11, Windows Server, Active Directory, and Group Policy
Networking experience, including firewalls, switches, VLANs
Experience supporting Microsoft 365 suite, Intune, and Azure
Familiarity with remote monitoring and management (RMM) tools such as ConnectWise Automate, N-able, or similar
Excellent communication and customer service skills
Strong problem-solving skills and attention to detail

Nice to Have:

Experience working with U.S.-based clients or in a Managed Services Provider (MSP) environment
Familiarity with backup and disaster recovery tools
Basic knowledge of scripting or automation tools

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 12039

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