Break- Fix Engineer

Summary:

Staff4Me is looking for a skilled Break-Fix Engineer to join our team. This role focuses on diagnosing and repairing hardware and software issues for a variety of devices, ensuring smooth operations and minimal downtime for our clients. The ideal candidate will have a strong troubleshooting background and the ability to work independently or collaboratively as part of a technical team.

Key Responsibilities:

- Diagnose and troubleshoot hardware and software issues across various devices including PCs, laptops, printers, and servers.

- Perform repairs and replacements of faulty components, ensuring timely and effective solutions.

- Maintain accurate documentation of all service requests, repairs, and maintenance performed.

- Provide outstanding customer service and technical support to clients, addressing inquiries and concerns promptly.

- Collaborate with other IT team members to implement preventative maintenance strategies and improve overall service efficiency.

- Keep up to date with the latest technologies and best practices in the IT support field.

Requirements

- Associate's degree in Computer Science, Information Technology, or related field preferred.

- Proven experience as a Break-Fix Engineer or similar technical support role.

- Strong knowledge of computer hardware, peripherals, and common software applications.

- Excellent troubleshooting skills and the ability to diagnose complex issues quickly.

- Strong interpersonal and communication skills.

- Relevant certifications such as CompTIA A+, ITIL, or equivalent are a plus.

If you're passionate about technology and enjoy solving problems, we encourage you to apply for the Break-Fix Engineer position at Staff4Me!

Benefits

-Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.