Sr. Customer Service Representative (REQ651)

Sr. Customer Service Representative

Maryland Heights, MO

Spartech offers a competitive salary, incentives, and benefit programs!

Spartech, LLC, headquartered in Maryland Heights, Missouri, has over a dozen locations throughout the United States. We have a broad customer base with extensive product offerings and technologies. Many of our materials are used in products you might see every day - for example if you start your morning with a single serve yogurt, the container you ate from may be made from one of Spartech’s products or the refrigerator where the yogurt was stored could have Spartech products in its interior features. More unique uses of our products can be seen in military or security applications, for example in fighter jet canopies or bullet resistant windows. From routine daily-life to life-saving applications—we make a difference. Our broad scope of products and services keep our environment interesting and challenging with a culture focused on success. If you want to make a difference in a fast-paced environment with a company large enough to offer you room to grow but not so large that you become “just a number”, Spartech might be the ideal company for you.

The Senior Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the Sr. CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. The majority of contacts are customers, although there is frequent contact with a supervisor to obtain advice or additional authority to resolve issues. The Sr. CSR must handle multiple product lines and manufacturing facilities and must take responsibility to continually develop and use sound judgment in decision making and problem solving. As representatives of Spartech, individuals in this position are required to follow and communicate Spartech business practices to customers and demonstrate the Spartech Code of Conduct, ethics and values on a daily basis. Spartech and customer information must be kept appropriately confidential. This position requires working independently and ten years of experience in Customer Service.

Requirements

Essential Duties & Responsibilities:

• Provide customer focused service to assigned accounts.
• Respond to and manage customer orders from order entry to delivery and invoicing.
• Communicate effectively over the phone and electronically.
• Answer switchboard when necessary.
• Use a variety of systems to enter and complete transactions.
• Understand customers’ business operations and their needs.
• Understand our products and services from a technical perspective and those of competitors.
• May participate in or lead special projects/Lean Six Sigma initiatives.
• Key inside contact for specific customer/seller base.
• Process incoming orders, confirm pricing and availability of product.
• Advise customers of order status.
• Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
• Timely and accurate administration of sales orders, customer complaints, material returns and credits.
• Answer price and availability questions.
• Respond to customer literature requests for MSDS, Certifications, etc.
• Follow all applicable ISO procedures.
• Use system reports and inquiries to drive activities that ensure superior customer service.
• Maintain customer service-related information for customer accounts, customer notes, e-mail, phone, special instructions, etc.
• Process new customer/update requests.
• Provide market or account intelligence gained through customer contact.
• Participate in customer calls and visits with sellers.
• Proactive communication with product supply reps and shipping department of any order changes customer initiates.
• Work with sellers and internal Spartech team to reduce aged inventory.

Requirements:

• High School Diploma or GED.
• 5 Years Sales & Customer Service Experience - Product Knowledge, Order Management, Customer Service, Account Management.

Benefits

We offer competitive salary, incentive, and benefit programs. - Most Benefits Start Day One!

Benefits include:

• Medical, Dental, & Vision.
• Company paid life and long-term and short-term disability programs.
• Flexible spending accounts.
• 401(k) with a strong matching program.
• 120 hours Paid Time Off (pro-rated based on hire date).
• 11 paid holidays.

Spartech, LLC provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Spartech will use E-Verify to ensure employment eligibility of newly hired employees where required.