Offer summary

Qualifications:

Must be an Alarm Service Technician or a Customer Success Senior Expert., High School diploma required., Strong customer service skills with a focus on problem resolution., Ability to troubleshoot technical issues with security systems..

Key responsabilities:

Provide audio and visual support to customers for technical issues.

Assist customers with troubleshooting security components like cameras and Wi-Fi.

Recommend upgrades to customers' home security systems.

Assign technicians for home visits if issues cannot be resolved over the phone.

Job description

Description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Virtual Technical Support Representative who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Virtual tech Rep assists customers with complex security alarm issues and helps program automated items such as thermostats, door locks, sensors, light modules, and key fobs. Also troubleshoots issues with the security system in order to resolve any issue without rolling truck. Ideal representatives have a customer first mindset and will always successfully resolve the customers issues while keeping the best interests of the company and customer in mind.

Key Responsibilities:

Provides audio and visual support to customers technical issues by identifying the problem, researching answers, and guiding the customer step-by-step through corrective measures for a one-call resolution.
Helps customers with the troubleshooting of cameras, battery replacements, Wi-Fi, and other security components.
Provides recommendations on upgrades to the customer’s current home security system.
Assigns technicians to visits a customer’s home if their current issue cannot be resolved over the phone.
Reduce truck rolls by providing customers with virtual assistance
Proactively work to assist others in achieving the organizations objectives

Requirements:

Must currently be an Alarm Service Technician or a Customer Success Senior Expert
Cannot be on any verbal, written or final warnings (Attendance or Performance)
HS diploma

Benefits:

Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
- Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#equalopportunityemployer #veteranfriendly

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