Offer summary

Qualifications:

Proficiency in AWS Workspaces., Experience in incident management and support., Strong documentation skills., Ability to troubleshoot and resolve technical issues..

Key responsabilities:

Assist with installation, configuration, and maintenance of AWS Workspaces.

Create and maintain technical documentation and device configurations.

Troubleshoot and resolve incidents in a timely manner.

Develop and maintain strong customer relationships through effective communication.

Job description

What are the top 3 skills required for this role?

1. AWS Workspaces

2. Incident Management / Support

3. Documentation.

Job Description/ Responsibilities

• Assists with the installation, configuration, upgrades, maintenance, and operation of physical and virtual endpoints (AWS Workspaces).

• Create and maintain devices configuration, procedural and technical documentation.

• Troubleshoots and resolves incidents.

• Develops and maintains physical and virtual standards and operational documentation.

• Respond to communications from customers regarding problems or concerns in a timely and professional manner.

• Maintain and develop strong relationships with customers with direct interaction with focus on improving customer’s perception of on time delivery, quality, responsiveness, problem solving, and service.

• Other duties assigned as needed

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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