Offer summary

Qualifications:

First-hand knowledge or experience in industry competitors and technology trends., Professional qualifications such as AWS Solutions Architect Associate or Professional, and Azure certifications are preferred., Strong understanding of customer strategy and account management tools., Ability to communicate technical information clearly and effectively..

Key responsabilities:

Conduct implementation calls and present proposals to grow the installed base.

Coordinate with Rackspace teams to ensure customer satisfaction and address escalations.

Guide customers through technical implementations and identify gaps in their current setups.

Provide ongoing support and advocacy for customers, ensuring cloud efficiency and operational excellence.

Job description

We are expanding our Technical Account Management team and are seeking an experienced TAM to deliver consulting services to Rackspace's Enterprise and SME clients.

As part of the TAM team, you will provide guidance and best practices to customers undergoing digital transformations. With a focus on innovation, you will engage with both new and existing customers, collaborating with the broader Rackspace organization to develop and deliver innovative solutions utilizing various public cloud services.

The core objective is to assist customers in rethinking their technical platforms and application landscapes, promoting the adoption of cloud-native technologies and driving innovation within their business.

Responsibilities:

Conduct implementation calls.

Present written and verbal proposals and grow the installed base. Understand invoicing, contracts, proposals and renewals.

Escalates with guidance and receives escalations. Excellent creative problem- solving abilities, coupled with a desire to take on responsibility.

Intelligently speak to customer technology  capabilities, possibilities and pitfalls -- recognizes, understands why and how to fix. 

Owns coordination with RXT teams to ensure customer satisfaction.

Recognizes gaps based on customer's current build and analyses for future gaps based on proposed changes, knows why specific options will work for customers and can explain the difference in recommendations.

Can guide customer through how to implement options.

Advanced understanding of technology partners and how they can assist our customers.

The TAM is primarily the customer advocate who will work with Rackspace cloud engineers, CSM, and other stakeholders to translate business and technical objectives into Rackspace solutions.

TAMs provide impartial advocacy, ongoing support, and assistance for workloads; bring innovative technologies and products to the customer; and provide value-add insight to the customer to ensure cloud efficiency and operational excellence in a hands-off keyboard role.

Required Skills

First-hand knowledge or experience in industry competitors, products, trends and technology (HOW: usage of competitor technology).

Advanced knowledge of how to scale customer configurations using dedicated or cloud based technology. Strong understanding of customer’s strategy and profitability and how to use account management tools.

Professional Qualification expected: AWS Solutions Architect Associate, AWS Solutions Architect Professional (Preferred), AZ1-04 Azure Administrator, AZ-303/304 Azure Solution Architect (Preferred), Associate Google Cloud Engineer, Professional Google Cloud Architect (Preferred)

Ability to drive technical strategy of customer's cloud native transformation

Strong working knowledge and ability to follow company processes and procedures.

Strong knowledge of the configuration build process.

Ability to communicate technical info and ideas so others will understand.

Strong knowledge of Rackspace products and  the ability to educate customers in RAX differentiators/comparisons and why they are used in different scenarios.

Able to prioritize a highly varied work level in order to maintain required productivity levels.

Able to demonstrate innovative problem solving and critical thinking. 

Flexible and adaptable to work schedule based on customer need.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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