Senior Production Support Analyst

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Job Summary:

As a Senior Production Support Analyst, you will be responsible for supporting an internally developed annuity administration system/platform and will have the responsibility to monitor the system processing aligned with service level agreements.

Working together with technical staff this will require a daily review and follow up activities associated with nightly production processing. If there are errors in processing or issues with specific accounts, this position will be responsible for follow through to bring the issue to resolution. You will have the opportunity to work across the organization to engage subject matter expertise necessary to improve processing and resolve issues. This position reports to Director – Solutions Delivery on the Solutions Delivery Team.

Main Accountabilities:

· Provide guidance and oversight for the staff supporting this position.

· Monitor system processing and failures.

· Analyze and resolve issues with production applications and policies.

· Review and resolve issues with policies, working with Operations.

· Propose improvements to system processing and procedures.

· Organize and maintain procedural documentation.

· Coordinate with Operations and IT to set priorities.

· Communicate the status of issues, timelines, and resourcing needs or constraints.

· Assist with QA when necessary.

· Assist with Production validation.

· Availability during core hours 7-5 during the work week, with flexibility.

Qualifications:

· Minimum of 3-5 years of annuity experience preferably within IT or Operations

· Familiar with Insurance and Annuity Industry applications e.g. DTCC, NIPR

· Solid Problem Solving and Analytical skills

· Self-starter with the ability to drive assignments.

· Ability to influence and build relationships across the organization.

· Ability to manage multiple assignments.

· Strong communication skills

· Solid analytical, problem solving and strategic thinking skills to understand technical and business processes and issues and anticipate the impact and opportunities across various projects.

Technical Skills: Experience working with Microservices technology, Kubernetes, GraphQL, Python, PostgreSQL, Microsoft Suite, Smart payables, and JIRA.

Compensation:  

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $100,000/year in our lowest geographic market up to $120,000/year in our highest geographic market.  Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. 

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company’s Employee Assistance Program and other wellness initiatives.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company. 

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.