Workout Central Support Officer - Remote

Workout Central Support Officer - Remote

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

Workout Central Support Officer -

Must have ...

• Experience with Commercial Real Estate / Multifamily banking, operations, and/or credit administration

The Ideal Candidate will have …

• Strong process-management skills and ability to handle multiple priorities at once    
• Understanding of credit risk and workout policies and procedures 
• Ability to design and execute control processes to manage risk

Job Summary:

As a Workout Central Support Officer in the Commercial Real Estate Banking Workout Team, in coordination with the Workout Officers, you will assist in the management of administrative and operational activities that are critical to the management of the portfolio. You will ensure the compliance with all Workout related standards and procedures and facilitate communication between all parties involved.

Responsibilities:

• The Workout Central Support Officer assists the Commercial Real Estate Banking Workout Team in executing in the daily management of administrative and operational tasks.
• This job supports other banking professionals to ensure that critical tasks are completed on time and may also be tasked with implementing new ways to streamline processes or improve efficiency within the Workout Team.
• In coordination with the Workout Officers, this job performs administrative banking tasks including ordering property appraisals, environmental reviews, legal reviews, and site inspections.
• Upload required data into the Workout accounting system as directed by the Workout Officers.
• Assemble credit files as loans are transferred to the Workout Team.
• Assist Workout Officers to address customer concerns and interface with internal product Teams.
• Working with the Workout Officers in tracking and implementation of customer rate resets.
• Upon receipt of loan documents, financial statements or other loan related information that needs to be stored and maintained, upload these materials into the proper location in the appropriate customer files.
• Ensures work is properly safeguarded and controlled in accordance with banking standards and procedures.
• Support the Workout Team in ensuring timely completion of critical tasks and resolving escalated issues.

Work Experience:

Minimum of 5 years; Commercial Real Estate Banking Operations, Underwriting, Credit Administration, or Credit Risk Management experience.

Skills and Abilities:

• Strong MS Excel and PowerPoint skills required.
• Bachelor’s degree in accounting, business, statistics, finance, economics, or equivalent field
• Ability to analyze risk and design efficient control practices to effectively manage risk.
• Ability to multi-task, prioritize activities, manage conflicts of interest, delegate, and meet deadlines.
• Demonstrated knowledge of credit policies and procedures, regulations, and applicable law(s).
• Ability to interact with all levels of management, work independently and in a team environment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.