Offer summary

Qualifications:

2.5+ years of experience in customer service or administrative coordination, Strong written and verbal communication skills, Excellent scheduling and time-management abilities, High attention to detail in documentation and correspondence.

Key responsabilities:

Handle inbound customer inquiries via phone and email

Schedule client bookings and manage operational capacity

Conduct follow-ups with clients and internal team members

Draft and maintain internal documents and assist with invoicing

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

2.5+ years of proven experience in customer service and/or administrative coordination Strong written and verbal communication skills, with a focus on professionalism and clarity Excellent scheduling and time-management abilities High attention to detail when drafting documents and client correspondence Comfortable working across phone and email platforms to manage tasks and communications Experience with quoting, invoicing, or basic business development is a plus Ability to multitask and remain organized in a fast-paced, dynamic environment

Core responsibilities:

Handle inbound customer enquiries via phone and email with professionalism and efficiency Schedule client bookings, ensuring alignment with availability and operational capacity Conduct follow-ups with clients and internal team members to confirm upcoming appointments Draft and maintain internal documents such as SOPs and client communications Assist with tracking and processing invoices as required Manage general follow-ups including overdue invoices, unaccepted contracts, and service updates

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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