Offer summary

Qualifications:

High school graduate or equivalent required., Must hold a valid LPN certification., At least 1 year of experience in a clinical and customer service role within a healthcare environment is necessary., Strong communication skills and ability to handle patient inquiries effectively..

Key responsabilities:

Evaluate and process referrals by responding to incoming calls from referral sources or potential patients.

Record call outcomes and conduct follow-up calls as needed.

Enter referral information into the system, including clinical details and service orders.

Act as a resource for patient and referral source issues, maintaining knowledge of available services.

Job description

City/State

Chesapeake, VA

Work Shift

Rotating

Overview:

Overview

Evaluating and processing referrals by receiving and responding to incoming calls from referral sources or potential patients . Record the outcome of calls and make follow up calls as necessary. Enter referral information in system including clinical information and orders for services. Develop and maintain a working knowledge of all services and resources provided by Sentara and available within the community. Act as a resource for patient and referral source issues.

Education

Highschool Graduate or Equivalent

Certification/Licensure

Experience

Minimum 1 years of experience with clinical and customer service in a healthcare environment

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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