Customer Success Manager

SiteZeus is hiring a Customer Success Manager to join our growing support team! Our ideal candidate is curious, collaborative, and dependable. They enjoy engaging with people, have strong team skills and are an innovative problem-solver with a love of learning. At SiteZeus, our team members are exceptional in the pursuit of their crafts. We value boldness in our approach and working together to find quick ways to solve complex challenges.

SiteZeus is the leading end-to-end solution to driving revenue growth. Our goal is to empower multi-unit and service-based brands with advanced analytics and on-demand insights, enabling them to efficiently open and operate better-performing sites. Since our establishment in 2013, we have assisted brands with site selection and portfolio optimization through our revolutionary location intelligence platform, SiteZeus Locate. In line with our commitment to constant improvement, we launched SiteZeus Market in 2022, our customer segmentation solution. To solidify ourself as a complete lifecycle software provider, we introduced SiteZeus Sell and Build 2023. 

Through our four user-friendly products, we are able to supply every team in an organization with a comprehensive range of tools to drive franchise sales, facilitate market planning, support development, enhance marketing efforts, and streamline operations.

This is a remote (work from home) position.

Expected Salary Range – $40,000 - $50,000

Responsibilities and Duties
Customer Support & Relationship Management 

• Provide exceptional customer service via in person, phone, in-app chat, and email. 
• Responsible for active and timely client support of Level 1 and Level 2 helpdesk issues. 
• Monitor customer progress and usage data, escalating high-risk accounts to senior team members as needed. 
• Will take on the role of account executive for a set of major client accounts, becoming the point of contact for support and implementation. 
• Aid customers with internal projects. 

• Identify opportunities for customers to expand product usage, driving cross-selling or upselling opportunities through technical touch strategies. 
• ​​​​​​​Virtual training of clients, including scheduling and setting the agenda. 
• Assist clients in building custom platforms. 
• Perform user administration duties. 

Data & Reporting 

• Create ad hoc reports outside of the product, including client sales prediction and performance analysis, demographic analysis, and mobile data analysis. 

Internal Collaboration 

• Aid the Customer team with internal projects. 
• Onboarding of junior team members. 

Qualifications 

• Strong interest in customer success, technology, and learning about SaaS products. 
• ​​​​​​​Experience in commercial real estate or site selection is a plus. 
• Understanding of both business and technology. 
• Advanced Excel skills, including writing VBA, using formulas to clean/reformat data, combining data from multiple sheets (VLOOKUP/XLOOKUP), etc. 
• Ability to analyze data, draw insights, and present to clients. 
• Ability to troubleshoot basic technical issues. 
• Familiarity with mapping products. 
• Typing skills, excellent written and oral communication skills. 
• Ability to learn quickly with minimal training. 
• Highly motivated with team-oriented attitude. 
• Flexible and adaptable in fast paced environments. 

This is a remote (work from home) position.

Benefits

• Unlimited PTO that we encourage you to use *
• Flexible work hours
• 401(k); health, vision, and dental; and other traditional benefits for U.S.-based employees*
• Paid parental leave *
• Paid monthly community service time *
• Paid company summits

* For Full Time Employees

Core Values

• Be Bold - Be fearless in reinventing our product, our company, and yourself.
• Have Grit - Find a way to solve problems and overcome adversity.
• Act with Urgency - Act with a high sense of urgency.
• Have a Team Mentality - Put the team's needs ahead of your own.
• Be a Unicorn - Be exceptional in the pursuit of your craft.

Hiring Process

SiteZeus promises professionalism and respect for your time in every step of the process.

1. Complete a quick assessment
2. Screening with our HR specialist
3. Interview with the hiring manager
4. Group interview with team members
5. Final interview with executive leadership

About Us
SiteZeus is an equal-opportunity employer that celebrates diversity, culture, and the human experience. We go above and beyond to ensure that all team members feel comfortable about who they are and the contributions they make to our mission. Our team is highly encouraged to find a balance that allows for optimal fulfillment at work and home.

All U.S.-based applicants must be legally authorized to work within the United States. All roles may require corporate communication skills and prolonged periods of sitting at a desk or working on a computer. Degree requirements and preferences may be substituted for bona fide work history or relevant experience.