Learning Experience Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Manager really do? Imagine yourself going to work with one thing on your mind: that you will lead the design, development, and maintenance of existing and new applications to meet an enterprise’s functional business requirements and operational needs. 

As a Learning Experience Manager, you will:

• Manage the initiation, development, and implementation of the TaskUs training department’s site-wide initiatives;

• Drive campaign specific training programs for Team Leaders and Teammates;

• Create and maintain any necessary materials related to maximizing campaign task mastery and personal development;

• Pioneer all campaign specific training needs and programs in the organization;

• Execute TL and TM development training, which includes the following: detailed curriculum, training, and evaluation;

• Maintain all relevant training materials and documents for all levels for trainees, from new Teammates to tenured Team Leaders;

• Ensure that all trainings provided are aligned with the specific campaign and TaskUs’ broader business objectives;

• Explore proactively the specific needs of every department and campaign to develop training materials as needed;

• Propose and publish a year-long training calendar with specific quarterly objectives; 

• Plan total training policies, programs, new testing tools, methods, and systems; and

• Work directly with the teams and communicate effectively with the Operations Director, Operations Manager, and their IND counterparts.

Do you have what it takes to become a Learning Experience Manager?

Requirements for internal applicants:

• You must have at least 1 year in your current job.

• You need strong communication skills.

• You should be good at managing a team.

• There must be no HR violations or issues in your history.

• Provide a letter of recommendation from your immediate leader.

• You cannot have a failing score in the last 6 months (we will request your scorecard).

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.