Offer summary

Qualifications:

Minimum of an associate's degree preferred., At least one year of customer service experience required., Working knowledge of Microsoft Office, including Excel, Word, and Outlook., Experience in MSR preferred..

Key responsabilities:

Develop and maintain positive account relationships with customers.

Ensure adequate stocking levels and proper merchandising of products.

Inspect product quality and monitor inventory levels regularly.

Prepare reports and maintain records as required.

Job description

Job Summary

The Customer Service Representative is responsible for developing and maintaining positive account relationships by functioning as an in-store customer service contact in order to meet customer expectations and increase profits.

Location: Remote position in the Midwest (EST or CST required)

Principle Duties and Responsibilities

Works directly with customers or through 3rd party teams to ensure adequate stocking levels of product and product literature POP materials are present and available for consumers
Works directly with customers or through 3rd party teams to ensure that displays have been set properly and that merchandising materials are in their proper place in an agreed upon timeframe
Works directly with customers or through 3rd party teams to ensure that product displays are constructed and in place on time and maintained throughout the selling season
Visits stores in accordance with proposal schedule and resolves store management concerns and problems
Inspects product quality and monitor inventory levels
Conducts price comparisons and communicates information as required
Assists in the presentation of product knowledge seminars
Assists in resolving accounts receivable problems and opportunities
Works store openings and special sales events as required
Prepares various reports and maintains records as required
Performs other duties as required

Qualifications

Minimum of an associate's degree preferred
MSR Experience preferred
Minimum of one year of customer service experience
Working knowledge of Microsoft Office, including Excel, Word, Outlook, and other software for business applications

Compensation & Benefit Information:

Hourly Pay Range: $24.00 - $26.00/hour, dependent on experience*

*pay range may be adjusted depending on cost of living

Bonus/Incentive Pay:

A discretionary annual bonus based on Company and business unit performance may be provided.

Benefits currently offered to our employees: