IT Business Analyst
Growth, Engagements and Insight; Utility Programs & Services

Location: West Coast- AZ, OR Preferred (Remote - Work from Home)

Are you ready to make a difference?
ICF is seeking an IT Business Analyst to work within a dynamic and highly innovative team environment in our Utility Program and Services Group. The IT Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients.

What you will be doing?

Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
Support User Acceptance Testing (UAT) activities
Enter & track support requests ensuring their completion
Develop an understanding of the client processes and procedures and help identify improvements relative to technology
Understand the capabilities and application of ICF’s IT systems to deliver solutions for clients
Train users on IT systems and assist in troubleshooting issues

What we need you to have (minimum qualifications):

Bachelor's degree in (Science, Math, IT, Computer Science, or related fields)
2+ years of experience in a Business Analyst, Data Analyst, or similar role; preferably in energy efficiency
2+ years requirement specifications gathering, use cases, process flow diagrams, user interface designs, and other system documentation
Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint

What we would like you to have:

Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
Experience with issue tracking and document management tools such as JIRA, SharePoint and/or Smartsheet
Excellent verbal, written, and consulting skills
Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
Demonstrated consulting experience with emphasis on customer service
Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$60,637.00 - $103,083.00

Arizona Remote Office (AZ99)

IT Business Analyst

Offer summary

Qualifications:

Key responsabilities:

Job description

Required profile

Experience

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