Customer Success Management Specialist


Offer summary

Qualifications:

Minimum of 3 years’ experience in sales or customer success roles in SaaS/cloud/IT modernization industries., Minimum of 3 years’ experience in the public sector, either state/local or federal., Experience with Google Workspace applications and training customers in a pre-sales role is preferred., Familiarity with Generative AI and productivity SaaS solutions is advantageous..

Key responsabilities:

  • Drive the successful adoption of cloud-based productivity and collaboration tools for a portfolio of accounts.
  • Serve as a thought leader in GenAI and digital productivity, providing guidance to customers at various levels.
  • Partner with customers to identify success strategies and develop implementation plans, tracking objectives and metrics.
  • Collaborate with account teams to create strategic plans that help customers achieve their business goals.

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Accenture Nordics Information Technology & Services XLarge https://www.accenture.com/
10001 Employees
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Job description

Preferred location: Washington DC Metro area

Key Responsibilities:

  • Drive the successful adoption of the client’s suite of cloud-based productivity and collaboration tools solutions for a portfolio of accounts
  • Serve as a thought leader in GenAI and digital productivity and collaboration, provide thought leadership to customers at executive and practitioner levels
  • Partner with customers to identify success plays that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and metrics
  • Guide senior customer stakeholders through the changes needed to unlock the full value of client’s tools, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value
  • Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives

Role Requirements:

  • The selected individual will be required to work eastern time
  • Travel can be up to 30% 

Basic Qualifications:

  • Minimum of 3 years’ experience working in sales or customer success roles in the SaaS / cloud / IT modernization industries

  • Minimum of 3 years’ experience in the public sector; state/local and/or federal

Preferred Qualifications:

  • Experience driving technology and digital transformation programs for external customers utilizing cloud-based solutions, for productivity and workplace solutions

  • Technologist, ability to understand Google Workspace applications (Gmail, Google Drive, Meet, Gemini, +) and proven track record for training and educating customers in a pre-sales role

  • Experience supporting enterprise customers in Generative AI and/or productivity SaaS solutions

  • Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                    Annual Salary Range

California                                          $63,800 to $156,500

Colorado                                           $63,800 to $135,200

District of Columbia                        $68,000 to $144,000

Illinois                                                $59,100 to $135,200

Minnesota                                         $63,800 to $135,200

Maryland                                           $59,100 to $125,200

New York                                           $59,100 to $156,500

Washington                                       $68,000 to $144,000

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Training And Development
  • Teamwork
  • Communication
  • Problem Solving

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