Enterprise Central Scheduling Associate

• Remote: Yes
• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Central Scheduling
• Shift: M-F 8:30a-5p
• Job ID: 164168
  
  

Overview

The Enterprise Central Scheudling Associate is responsible for accurately scheduling hospital tests and procedures as outlined by regulatory policies and protocols as requested by physician offices and UnityPoint Health ancillary departments in a customer-focused and compassionate manner. The Central Scheduling Associate is expected to review and obtain current patient information for established and new patients including demographic and insurance data. In addition, this position will be responsible for accurately recording all patient information into electronic health records, identify payer source and verify insurance eligibility, reviews scheduling system for needed updated demographics and consent forms, screen physician orders to ensure compliance under UnityPoint ordering requirements as well as compliance with established regional and enterprise protocol guidelines. This position will support multiple markets across the UnityPoint Health enterprise.

Location: Remote - the first week will be onsite at one of the UPH facilities.

Hours: Monday-Friday 8:30am-5pm

Why UnityPoint Health?

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

• Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
• You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
• We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
  
  

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org

What are team member vaccine requirements?

As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.

Responsibilities

• Ability to multi-task and work efficiently with multi-line phone systems to accommodate high volume of phone calls to ensure customer service needs are met and align with system metric benchmarks
• Ability to schedule across multiple markets within the Enterprise and possess an understanding of protocol variances across all departments
• Accurately schedules appropriate appointments/ tests in the appropriate order within electronic health record (EHR) system while ensuring that all resources are coordinated (room, nurse, provider)
• Provide information on proper preparation for exam as well as assignment of date, time, coordination of arrival information as per location guidelines and appropriate campus (when applicable)
• Enter/verify accurate demographic and insurance information into EHR and collection of minimum data set information in accordance with Financial Clearance and Federal compliance standards
• Possess basic knowledge of screening and diagnostic testing
• Collaborate with departments and ordering physicians when scheduling to review testing for appropriate protocols
• Consistently utilizes protocol for urgent testing needs as dictated by provider and performing departments
• Obtain and input accurate demographic and insurance data to ensure accuracy
• Ensures accuracy of data collection by resolving registration errors as assigned by work queues
• Understands and communicates the required patient benefit information
• Follows collection and financial clearance policies and procedures
  
  

Qualifications

• High school graduate or GED equivalent is required
• Previous experience in a medical setting
• Working knowledge of medical terminology and third-party payers
• Must have previous customer service experience