Offer summary

Qualifications:

High School Diploma or equivalent required., One year of prior customer service experience preferred., Excellent verbal and written communication skills are essential., Ability to analyze situations and resolve problems effectively..

Key responsabilities:

Process orders, quotations, returns, credits, and invoices.

Answer customer inquiries and provide information regarding products and services.

Coordinate billing and process purchase orders for inventory restock.

Prepare customer pricing proposals and assist with sales reporting and analysis.

Job description

Job Summary

Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

Principal Duties And Responsibilities

Review files, records, and other documents to obtain information to respond to requests.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Coordinate billing with customers to request/receive purchase orders.
Process purchase orders and order restock of inventory.
Answer pricing and product inquiries.
Prepare customer pricing proposals (quotes) for Company product lines.
Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
Execute contract maintenance and inform customers of pricing contract changes
Process emergency orders.
Other duties as assigned

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

Expected Areas Of Competence (i.e., Knowledge, Skills And Abilities)

Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)
Excellent verbal and written communication skills
Ability to write legibly with correct spelling, grammar, and punctuation
Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)
Effective working in teams to achieve the department’s objectives

Education/Experience Requirements

High School Diploma or equivalent
One Year of prior Customer Service experience preferred

Travel Requirements

Less than 5%

Salary Expectations

$20-$22/hr USD

What You Can Expect

How You'll Create Impact

What Makes You Stand Out

Your Background

Travel Expectations

EOE/M/F/Vet/Disability

5105

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