Offer summary

Qualifications:

Experience in consulting on configuration and development on the Salesforce platform in a customer-facing environment is preferred., Strong understanding of database principles and ability to create efficient solutions., Ability to gather requirements and design software solutions based on complex customer business processes., Excellent communication skills and attention to detail..

Key responsibilities:

Lead customer engagements with enterprise-level customers from implementation to feature build.

Gather requirements from customers and design software solutions to meet their needs.

Perform analysis on customer data and build reports/dashboards based on specifications.

Drive small team engagements to achieve technical initiatives and ensure customer engagement goals are met.

Job description

The Opportunity

As an Engagement Consultant & Architect on the Engineering & Development Services (EDS) team, you will have the opportunity to work with some of the most forward-thinking companies and make a meaningful impact on the industries they service.

You will work closely with our customers to gather requirements and find creative design solutions to manage the customer's business process most effectively. You will be responsible for propelling the quality of our customer engagements and will get in-depth exposure to the Salesforce platform. With a strong attention to detail and a creative mind, you will drive success by working with a firmly committed and collaborative team that is laser-focused on making a difference to the customers that we work with and the world that we live in.

The Skill Set

Lead customer engagements with enterprise-level customers from implementation to continued feature build

Dedicated Customer Engagement lead with enterprise customers

Gather requirements from customers and design software solutions based on complex customer business processes and requirements

Drive small team engagements to achieve technical initiatives

Attack timelines and deliverables to ensure dedicated customer engagement goals are met

Recommend continuous areas of innovation to the customer based upon our continually evolving product

Utilize your strong understanding of database principles to create efficient solutions

Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail

Learn new tools and software and leverage them to develop thoughtful, analytical insights

Thrive in a dynamic and customer-focused environment

Perform analysis on customer data and build reports/dashboards based on customer specifications

Experience Consulting on configuration & development on the Salesforce platform in a customer-facing environment is preferred

Consult on best practices and paths forward to ensure our customers leverage the optimal design and development choices on customizations

Within 60 days, You'll:

Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry

Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically - but will be able to think strategically about how Sitetracker can solve their problem)

Lead enterprise-dedicated service engagements with Sitetracker customers

Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process

Review large customer data set with no assistance/help from teammates

Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You'll:

Provide thoughtful, practical solutions to customer needs

Occasionally need help designing a solution but are not afraid to ask for assistance when stuck

Appropriately communicate the right message to customers

Raise issues to the internal team when an issue appears

Within 365 days, You'll:

Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide a clear vision of what the solution should be and what the requirements are to the EDS Manager

Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.

However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.

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