Offer summary

Qualifications:

2-4 years of experience in Point of Sale hardware and software troubleshooting, analysis & resolution, High School Diploma, Excellent verbal, written and presentation skills, Experience with Microsoft Office, SQL, and Salesforce (or similar CRM).

Key responsabilities:

Plan, schedule, and complete remote installations of software and hardware

Configure, troubleshoot, and train on various integrations including EMV/chip card and gift card systems

Create and update integration manuals and internal training materials

Provide excellent customer service and support for client retention.

Job description

Who We Are 

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com 

Job Overview  

The Product Integration Specialist position is a full-time hourly position for the HungerRush System Services Team. This role works with various products and credit card processors that work directly with HungerRush Point of Sale solutions. Activities include customer communication, configuration of multiple software applications, and intermediate level database usage.  

This is a remote role

What You Will Do 

Planning, scheduling and completing remote installations including: 
Configuration, troubleshooting and training on EMV/chip card hardware and software 
Configuration, troubleshooting and training on proprietary and 3rd party gift card integrations 
Configuration, troubleshooting and training on scheduling, loyalty, and mapping integrations 
Configuration, troubleshooting and training on Revention Software Services 
Creating and/or updating integrations manuals and internal training material 
Customer service and retention

What You Should Bring 

Required: 2-4 years of experience in Point of Sale hardware and software troubleshooting, analysis & resolution 
Excellent Customer Service Skills 
High School Diploma 
Excellent verbal, written and presentation skills 
Ability to work within a team environment, multi-task, and adapt to frequent change 
Ability to promptly answer service related emails, phone calls, and other forms of communication 
Ability to analyze data and/or situations containing both identifiable and unidentifiable factors 
Advanced organizational skills 
Strong interpersonal skills 
Outstanding work ethic 
Typing proficiency: 50-70 wpm 
Microsoft Office, SQL and Salesforce (or similar CRM) experience

Additional Information 

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position. 

Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.   

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.  

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