Customer Service Coordinator

About our company

TravelingBrand Research Canada fosters innovation and growth, guided by our purpose, values, and culture. Every team member, client, and partner drives our success.

We thrive in a high-energy, solution-driven environment, uniting people worldwide to create change. Join our dynamic team and make an impact—one word at a time.

Job Summary/Job Purpose:

We help companies minimize miscommunication and maximize opportunities locally and globally. Our mission is to give a voice to those who might otherwise be unheard by proactively supporting clients in reaching diverse communities through high-quality linguistic and global brand validation services. 

You will connect clients and vendors in this remote role, ensuring effective communication. Strong interpersonal skills are key to building successful relationships with a diverse group of clients, vendors, and team members.

Job Overview: Customer Service Coordinator - Part-time hourly with the potential to grow to full-time

1. Deliver timely and effective assistance over the phone.
2. Use technology to identify opportunities and barriers and find efficient solutions.
3. Organize work information to ensure accuracy and completeness.
4. Collaborate and work in different capacities as a team and assist with quality assurance.
5. Take the initiative to find creative approaches that make each experience feel personal for all key players.
6. Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience.
7. Track and report key performance metrics.
8. Multilingual candidates: opportunities to provide services such as interpreting, translating, and linguistics support.

1. Proactively recommend and deliver solutions that support company goals
2. Work closely with international accounts in a variety of industries
3. Work closely with a diverse, international team
4. Assist with company strategic initiatives
5. Proactively promote our brand and services to the broader community
6. Support strategic initiatives
7. Support all departments

Skills / Qualifications:

1. Strong interpersonal skills, including the ability to build rapport and connections with teammates, clients, and vendors.
2. Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
3. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
4. In-progress  - university degree or equivalent experience.
5. Enjoys talking with others on the phone and video, including clients and vendors, to build supportive, collaborative, and trusting relationships.
6. Proficient with technology and adapting to a variety of online platforms
7. Excellent critical thinking and prioritization skills with multiple projects and tasks
8. Proficiency in using online platforms with regular software updates
9. Strong written and spoken communication skills in English (additional languages a plus)
10. Excellent attention to detail
11. Track record of continuous improvement and proactive actions for personal and professional growth
12. Ability to understand the needs of clients and convey them to others
13. Thrives working in a virtual environment

The following are the physical and mental requirements for this position. The inability to meet one or more does not automatically disqualify a candidate. The Company may provide reasonable accommodations upon request, depending on the requirement and essential functions.

• While performing the duties of this job, the employee is regularly required to sit, work on a computer, think clearly, and communicate effectively.

Our Company does not accept agency resumes. Please don't send unsolicited resumes to any of our employees. We will treat any unsolicited resume as our company property, and the terms and conditions associated with using such resumes will be considered null and void.