Senior Program Manager, Digital Lending (Remote)

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose:

The Senior Consultant, Digital Program Management will set and evolve the digital acquisition strategy under the direction of the Director, Lending Experience. This crucial role is responsible for setting and implementing the consumer-focused digital strategy, ensuring our products reach consumers effectively. Key tasks involve industry analysis, assessing current capabilities, planning future states, creating business cases, securing funding, prioritizing initiatives, and collaborating with internal and external partners to drive core business growth

Job Responsibilities:

• Growth: Drive growth in the core business through effective digital strategies.
• Technical Acumen: Demonstrated experience of utilizing API driven integrations in acquisition product management
• Results Orientation: Ensuring the value of projects deliver key outcomes.
• Lending Regulation: Knowledge on how financial service regulation impacts digital acquisition. Consumer Advocacy: Champion the consumer in the digital evolution of our lending protection products.
• Multi-Channel Optimization: Optimize a multi-channel B2B2C business model using digital and marketing capabilities.
• Strategy and Roadmap: Develop a data-driven digital strategy and roadmap to enable digital distribution of our products.
• Collaboration and Mentorship: Build strong working relationships across the enterprise to align cross-functional resources.
• Industry Analysis: Conduct industry analysis to understand market trends and competitive landscape.
• Current State Assessment: Assess current digital capabilities and identify improvement areas.
• Future Planning: Envision potential future states for digital product development.
• Business Case Development: Create compelling business cases for new digital initiatives.
• Funding Advocacy: Advocate for and secure funding for prioritized digital projects.
• Prioritization: Prioritize digital initiatives across the product suite.
• Agile Environment: Operate effectively in an agile environment to adapt quickly to changes.
• Resource Alignment: Ensure effective collaboration and alignment of cross-functional resources.
• Project Delivery: Achieve timely and within-budget execution of digital projects.
• Continuous Improvement: Continuously assess and enhance digital capabilities to meet consumer needs.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Advanced degree preferred. Bachelor’s Degree in business, technology or related field.
• 6 - 8 years of project management experience effectively leading large, complex programs with significant change impact, multiple dependencies within and across organizational boundaries

• 10+ years of experience working in digital product management, preferably in financial services.

• Demonstrated success in creating and managing a portfolio of scalable technology enablement services that drive to marketable business growth

• Ability to create and execute multi-year roadmaps that deliver consistent value.

• B2B2C business model experience with knowledge of the complexities and opportunities.

• Experience working with B2B Software-as-a-Service (SaaS) partners in finance or professional services; comfortable with B2C products.

• Demonstrated ability to assess risk, create, execute, and manage business and technology strategies at both the product and program level to deliver results.

• Experience working with financial services technology partners like Loan Origination Systems, Loan Applications, core and digital banking platforms

• Product domain expertise spanning the customer discovery, planning, and product development process; deep understanding of customer-centric product practices.

• Experience using lean start-up, design thinking, agile frameworks, and behavioral economics.

• Exceptional leadership skills; naturally collaborative and able to work directly with a team as well as cross-functionally without direct managerial authority.

• Highly analytical; excel at leveraging customer research and analytics to drive product decisions.

• Understanding of the interdependency of technology(including API’s), digital marketing, CX and ecommerce capabilities

• Demonstrated ability to assess risk, create, execute, measure, and manage diverse initiatives based on consumer data-driven insights.

• Fosters collaboration and is a clear, concise, and compelling communicator.

• Demonstrated success influencing without authority in a matrixed organization to drive business results.

• Proactive and solutions oriented

• Financial acumen to drive ROI.

• Detail-oriented with the ability to multitask and prioritize projects.

• Demonstrated success with problem-solving and innovation.

• Comfortable with ambiguity and resilience.

• Demonstrated ability to build new processes/procedures that are collaborative and extendable.

• Comfort in presenting to groups of all sizes and levels, both internally and externally.

• Roll-up-the sleeves work ethic and “do-what-it takes” attitude to efficiently execute and drive for results in a fast-paced work environment.

• Ability and willingness to travel up to 10% of the time.

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If you’re ready to help make a difference, apply today. Please provide your Work Experience and Education or attach a copy of your resume.  Applications received without this information may be removed from consideration.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStageTM, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.