Offer summary

Qualifications:

Bachelor's degree required., 5 years of healthcare experience is necessary., 2 years of management experience required., Previous experience with Salesforce is highly preferred..

Key responsabilities:

Oversee sales operational functions and processes.

Lead a team to enhance service quality and productivity.

Develop and maintain departmental policies and procedures.

Provide support for achieving organizational service and membership goals.

Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health is currently seeking a full-time remote Manager, Customer Operations for the Sales Operations team.

Position Status: Full-time, Day Shift

Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming

Standard Working Hours: Monday - Friday, 8:00AM to 5:00PM EST

Overview

Join our Sales and Marketing team to oversee Sales operational functions, including sales processes, process improvement, reporting, and troubleshooting for internal teams and external customers. Lead a dedicated team while driving initiatives to enhance service quality, productivity, and membership goals.

Develop and maintain departmental policies and procedures and ongoing education of these to Sales MOT. Provide oversight to staff responsible for enrollment, training, reporting. Provide support for achievement of the organization's service, quality, productivity, and membership goals. Plans, organizes, directs, controls and provides leadership for operational functions within the Sales and Marketing Department.

Education

Bachelor's level degree

Certification/Licensure

No specific certification or licensure requirements

Experience

5 years Healthcare experience Required
2 years Management experience Required
Previous experience in Salesforce Highly Preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $79,497.60 - $132,496. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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