Director, Relationship Management

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Director, Relationship Management do at Fiserv?

As a Technical Sales Specialist at Fiserv, you will play a crucial role in engaging with prospective customers and assisting clients in aligning their business processes to achieve their short and long-term objectives. With a solid understanding of core applications and surround products, you will rely on your technical and Fiserv knowledge to propose appropriate solutions and bundles to meet the client's needs. Your thought leadership and technical expertise will establish you and Fiserv as a trusted partner to the client. Your main goal is to exceed revenue, profit, and customer satisfaction targets.

What you will do:

• Develop a solid understanding of core applications and surround products to effectively engage with prospective customers
• Assist clients in assessing and aligning their business processes to achieve their short and long-term objectives
• Utilize technical and Fiserv knowledge to propose Fiserv bundles and pan-Fiserv solutions to enable clients to achieve their objectives
• Partner with clients and stakeholders to understand and define technical and cross-functional requirements within proposals or solutions
• Demonstrate thought leadership and technical expertise to establish trust with clients
• Achieve sales quota through contract renewals and the sale of various products and services to assigned client portfolio
• Maintain day-to-day maintenance of daily operations for assigned client portfolio
• Retain customers through proactive contacts, follow-up on issues, and professional contract negotiations
• Stay updated on industry and product knowledge, understand customer needs and concerns, and promote a positive company image
• Support sales initiatives by driving technical architecture design discussions
• Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction with limited direction

What You Will Need To Have:

• Bachelor's Degree in Finance, Technology, Business Administration, or related discipline preferred, or equivalent experience with a High School diploma
• Minimum of 7 years of experience in technical product management or technical sales within the banking industry
• Experience managing and growing relationships with large and complex financial organizations
• Proficiency in sales and negotiating techniques
• Knowledge of providing technical or business guidance to clients, both internal and external
• Ability to read, analyze, and interpret technical sales information and industry regulations
• Excellent interpersonal skills, including written and verbal communication and group presentation skills
• Strong organization and multitasking abilities
• Positive attitude, independent problem-solving skills, and ability to work under pressure
• Willingness to travel up to 50-60% domestically
• Proficiency in Microsoft tools: Word, Excel, PowerPoint, and Outlook

What Would Be Great To Have:

• Additional special training in banking
• Knowledge of Fiserv core products, including integrating new clients with complex requirements
• Fundamental knowledge of computer systems, especially financial data processing systems

Salary Range

These pay ranges apply to employees in Minnesota. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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