Student Services Specialist, CFFP

Job Title 

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

Provides post-enrollment consultative services throughout the academic journey for College for Financial Planning students. Student Services Specialists are responsible for building supportive relationships; preparing new students for the rigors of their program; fostering positive student experiences; monitoring attendance, student progress, and academic success; and providing accurate and timely guidance and support related to CFFP policies, procedures, degree requirements, and related academic matters.

Primary Responsibilities:

• Advises students on academic programs, policies, procedures, and course requirements; serves as liaison with other College departments as needed.

• Evaluates and monitor students' academic progress, and develop appropriate outreach strategies as necessary.

• Handles general student inquiries and/or concerns while working as a point of contact for students.

• Acts as an advocate for positive student experiences, while continuously reinforcing the importance of student self-sufficiency.

• Maintains accurate and thorough student records and documentation of communications with students within our student information management systems.

• Performs verification of student’s understanding of policies and course requirements including verification of receipt documents.

• Works as an active member of a team to ensure a positive student experience for all students.

Minimum Qualifications:

• High School Diploma or GED

• 1+ year of Service experience, preferably customer support in a call center environment or customer relations role.         

• Internal IT and business systems.      

• MS Office and Gmail.    

• Excellent communication skills, written and verbal, to transmit information accurately and understandably.

• Strong focus on service excellence initiatives and positive student outcomes.

• Team player with adaptability to changes in workload, systems, and processes.

• Ability to learn core product lines.

• The ability to multi-task, prioritize and remain detail-oriented.

• Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.

You must also satisfactorily pass the required training for your position in order to maintain continued employment.

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!

#LI-JB1
#LI-Remote

The salary range for this position is $18-$20 hourly. Actual compensation for this role is determined by several factors including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business.

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Business Unit

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards.  All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible.   And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.