Senior Pre & Post Sales Manager - Remote US (Denver Area Preferred)

Senior Pre & Post Sales Manager 
 
About the Role

We are seeking a highly skilled and dynamic Senior Pre & Post Sales Manager to lead and oversee our Pre-Sales and Post-Sales teams. This pivotal role is responsible for managing Sales Engineers in Pre-Sales and Customer Implementation Specialists in Post-Sales, ensuring seamless customer experiences from the initial engagement to post-implementation success, playing a pivotal role in driving technical excellence, aligning solutions with customer needs, and supporting sales efforts to achieve revenue growth. The ideal candidate will have a strong technical background, exceptional leadership skills, and a proven track record of driving customer satisfaction with a strategic mindset to create scalable processes and foster a team culture of collaboration to succeed.  

Key Responsibilities 
 
Leadership & Team Management 

• Lead, mentor, and inspire a cross-functional team of Sales Engineers and Customer Implementation Specialists. 
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations. 
• Foster collaboration between Pre-Sales and Post-Sales teams to ensure a unified approach to customer success. 
• Develop training programs and career development plans for team members. 

 Pre-Sales (Sales Engineers) Management 

• Support the Sales team by providing technical expertise and strategic guidance during the pre-sales process. 
• Ensure Sales Engineers deliver high-quality discovery and qualification workshops, product demonstrations, technical presentations, technically and commercially viable tailored solutions to prospective clients. 
• Collaborate with the Sales team to understand client needs, address technical challenges, and drive proposal and RFP response (supporting our Bid team). 
• Drive innovation in the sales process by introducing tools, techniques, and best practices. 

 Post-Sales (Customer Implementation Specialists) Management 

• Oversee the post-sales implementation process, ensuring successful onboarding and deployment of solutions. 
• Work closely with Pre-sales and the customers to understand their requirements and align implementation strategies accordingly. 
• Monitor and improve post-sales workflows to optimize efficiency and customer satisfaction. 
• Act as an escalation point for critical implementation issues, ensuring timely resolution. 
• Work closely with our Pre & Post-Sales Process Optimization Data lead to drive standardization and consistency across the team 

Collaboration & Stakeholder Engagement 

• Serve as a liaison between Pre-Sales, Post-Sales, Sales, Product Development, Tech Ops  and Operational Support teams. 
• Provide feedback to Product teams based on customer interactions and market trends to drive product improvements. 
• Partner with Sales leadership to align team activities with company goals and revenue targets. 

Performance Analytics & Reporting 

• Establish and monitor KPIs for both Pre-Sales and Post-Sales teams to ensure alignment with business objectives. 
• Analyze team performance, customer feedback, and project outcomes to identify areas of improvement. 
• Prepare and present regular performance reports to both team members and senior leadership.

Required Qualifications

• Strong technical background with experience in pre-sales and post-sales roles.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to drive customer satisfaction and achieve revenue growth.
• Strategic mindset with the ability to create scalable processes.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in using CRM and sales management tools.

Preferred Qualifications

• Spanish and/or Portuguese speaker a plus
• Bachelor's degree in a relevant field preferred (e.g., Computer Science, Engineering, Business)
• MBA or other advanced degree is a plus
• 10+ years of experience in pre-sales, post-sales, or related roles
• Experience in the tech industry or a similar field.
• Familiarity with product development and technical support processes.
• Certifications in relevant technologies or methodologies.

About Convera

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.  

We offer an abundance of competitive perks and benefits including: 

• Competitive salary
• Opportunity to earn a bonus (dependent on performance)
• Great career growth and development opportunities in a global organization 
• Corporate benefits 

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.  

Apply now!