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Client Account Executive

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

3+ years of experience in account management, customer success, or sales., Experience selling into HR decision makers and navigating complex stakeholder environments., Experience selling SaaS or a subscription-based business required., Strong experience with CRM (Salesforce preferred) and customer success data analysis..

Key responsabilities:

  • Execute strategies to improve gross retention and net retention.
  • Proactively identify and mitigate at-risk accounts to ensure long-term customer success.
  • Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
  • Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.

BizLibrary logo
BizLibrary
51 - 200 Employees
See all jobs

Job description

Job Type: Full-Time

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health. 

Key Responsibilities
  • Customer Retention & Risk Management  
  • Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).  
  • Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.  
  • Monitor customer health scores, product adoption, and renewal risks.  
  • Upsell & Expansion 
  • Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business. 
  • Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.  
  • Add revenue to the overall book of business through existing customer growth. 
  • Executive-Level Customer Communication  
  • Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.  
  • Ensure consistent communication with customer executives to strengthen long-term partnerships.  

    • Qualifications and Experience
  • 3+ years of experience in account management, customer success, or sales   
  • Experience selling into HR decision makers and navigating complex stakeholder environments  
  • Experience selling SaaS or a subscription-based business required.  
  • Strong experience with CRM (Salesforce preferred) and customer success data analysis  
  • Exceptional executive communication skills, with the ability to influence at all levels. 
    • Benefits:
    -Work from anywhere within the US for most roles
    -Competitive Salary 
    -Medical, Dental, and Vision Insurance 
    -Flexible PTO 
    -401K - 100% vested with ~4% match 
    -12 Paid Holidays 
    -Company Laptop 
    -Reimbursement for home office expenses 
    -Employee Referral Bonuses 
    -Short-Term and Long-Term Disability Insurance 
    -FSA & HSA Options 
    -Life Insurance 
    -Personal and Professional Development 
    -Employee Assistance Program (Mental Health) 
    -Parental Leave + baby bonus 

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Account ManagementCustomer Success ManagementRisk ManagementExecutive ConversationsCustomer Success ManagementMicrosoft Dynamics CRM

    Other Skills

    • Sales
    • Relationship Building
    Are you interested?

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