Solarwinds Engineer

Essential Job Functions:

• Provide implementation, configuration, and best-practice optimization support to clients on their SolarWinds Orion® deployments.
• Provide training to customers on SolarWinds products and broader monitoring principles
• Create concise and thorough documentation, including case notes, client communications, as-built documentation, and knowledge base articles for internal and external consumption
• Deliver off-the-shelf and customized SolarWinds installations and configurations
• Provide SQL database configuration, support, and consultation
• Availability for travel may be required.
• Occasional (rare) after-hours on-call may be required

To be successful you will have:

• Demonstrated strong abilities in implementing and configuring monitoring solutions based on SolarWinds Orion® products (NPM, SAM, NTA, NCM, DPA, and others) in a distributed and highly available environment.
• Strong written and verbal communication skills with experience providing technical training to application administrators and end-users
• 3+ years of experience with hands-on server and network administration for medium to large businesses
• Solid understanding of MS Windows Server OS administration, roles, and troubleshooting. MCSA is a plus
• 2+ years of experience in high availability system configuration, troubleshooting, and performance optimization
• 2+ years of experience with industry-standard monitoring technologies (SNMP, WMI, API, scripts, agent-based, remote polling), with the proven capability to implement and support complex environments
• 1+ year of experience designing, creating, and supporting monitoring dashboards to provide reporting and status information to various levels of users
• Daily access to a reliable high-speed internet connection to support remote work
• A high degree of emotional intelligence
• Ability to easily initiate and maintain business relationships
• At least one SolarWinds Certified Professional (SCP) certification or ability to acquire them quickly upon hiring.

Preferred Qualifications:

• SolarWinds Certified Professional (SCP) certifications
• Strong understanding of SNMP, SNMP traps, and Syslog
• Strong understanding and demonstrated ability in SQL administration and SQL query language
• Strong scripting skills using PowerShell
• Familiarity with Cisco IOS
• Experience with open APM & proprietary solutions such as AppDynamics, Splunk, Dynatrace, New Relic, Elastic, Datadog, CA Wily, BMC Truesight, Prometheus, Nagios, etc, strongly preferred
• Knowledge of complementary platforms like ServiceNow, JIRA, Clarity, JENKINS, GITHUB & other DevOps Tools.
• Bachelor's degree
• Microsoft MCSA is a plus
• Cisco CCNA is a plus

*L1M3 (pronounced “lime”) is the Loop1 Monitoring Maturity Model; an IT Operations Management framework developed by Loop1

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required to perform this job

About Loop1

Loop1 is a prominent global IT Operations Management (ITOM) company and SolarWinds Elite Partner, recognized for its expertise in the SolarWinds Observability and IT Management Platform alongside a range of complementary solutions.

Our Mission and Core Values

Loop1 is dedicated to engaging individuals who are passionate about learning from each other and collaborating to deliver innovative IT Operations Management solutions for our clients worldwide.

• We are greater than me.
• We are purposeful.
• We do the right thing.

To live up to our Core Values, we recognize our people are what matters most. To fully realize our purpose requires building and developing a diverse and extraordinary global team of people committed to the success of Loop1, our clients, our partners, and their fellow employees.

Equal Opportunity Employer (EEO)

Loop1 is committed to fostering a diverse and inclusive workplace that reflects the rich diversity of our community. We hire, promote, and reward employees based on their results and professional performance. Loop1 provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.