Account Manager-Employee Benefits

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

Job Summary:

Support Mid-Market accounts by being proactive, strategic, focused on revenue generation and retaining profitable business. Develop and maintain effective customer relationships.  Drive renewal, amendment and cross-sell activities.  Groups serviced will typically include cases between 500 – 4,999 lives.

Principal Duties and Responsibilities:

35%           Manage and lead effective relationships with policyholders and producers on assigned caseload through occasional on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations.  Work with producers and policyholders to understand their concerns and needs and act as liaison between home office departments and the customers.  Initiate plan improvements supporting growth, escalate complex administrative inconsistencies and coordinate answers to complex claims, premium and evidence questions.

35%           Pursue opportunities to improve profitability, retention, and growth. Monitor renewal activity and prepare renewal package for the producer ensuring justification for the renewal and recommending changes that promote growth and profitability, if appropriate. Have a thorough understanding of our products and services to assist in identifying, driving and promoting the sale of additional lines of coverage or plan improvements on assigned block of business.   Promote new product and service offerings and enhanced product features.  Highlight the advantages of placing the coverage with our company in coordination with the assigned Sales Representative.

10%           Manage the amendment process to make changes to customer’s contracts, following underwriting, compliance and administration guidelines.

10%           Create a strategy on the inforce block in consideration of the enrollment and re-enrollment process, conducting enrollment meetings or being present at benefit fairs, as needed.

10%           Cross train for other office functions and back up other employees as requested. Other Duties as Assigned - Participate in various projects or initiatives. Perform other duties as required by the Manager.

Knowledge, Skills and Abilities:

Strong understanding of market dynamics and customer requirements Excellent presentation and negotiation skills Ability to work independently and as part of a team Demonstrated ability to think strategically and act tactically Strong organizational skills and the ability to multi-task and prioritize.

Job Specifications:

Required education: Bachelor’s degree, or the equivalent combination of education and/or relevant experience.   Preferred education: NA Required experience: 3 to 5 years progressively responsible work experience in Employee Benefits including customer service Preferred experience: NA Optional: If job exists in multiple departments, specify unique experience required for different areas. Required professional licensure or certification: Life and Disability insurance license for all states within the office’s assigned territory. License must be obtained within 6 months of hire date.  Preferred professional licensure or certification: NA

Location:

Employees in this role are eligible for fully remote work (other than periodic in-person meetings or other periodic business travel).

Travel Requirements:

Occasional travel only (such as for planning purposes, team-building, or conferences) may be required.

Physical Requirements: N/A

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.