German Speaking Customer Service for Eco-Friendly Products Department

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a German Speaking Customer Service Representative for the Eco-Friendly Products Department. This role is ideal for individuals who are passionate about sustainability and dedicated to providing exceptional support to customers interested in eco-friendly products.

Responsibilities

• Provide outstanding customer service to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding eco-friendly products, their benefits, and usage recommendations.
• Handle customer complaints and resolve issues effectively to ensure customer satisfaction and loyalty.
• Document customer interactions accurately in the CRM system, maintaining detailed records of inquiries and resolutions.
• Stay informed about the latest trends in eco-friendly products and company offerings to provide knowledgeable assistance.
• Collaborate with internal teams to address specific customer needs and improve service quality.
• Foster a positive and engaging experience for customers, promoting eco-friendly practices and products.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the eco-friendly or sustainable products sector.
• Strong communication and interpersonal skills.
• Ability to resolve issues and provide effective solutions in a timely manner.
• Proficient in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and a commitment to sustainability.
• A genuine passion for eco-friendly products and practices.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks