Journey Management Lead

Job Family:

Travel Required:

Clearance Required:

We are seeking a highly skilled and motivated Journey Management Lead to join our team. The ideal candidate will be responsible for establishing and managing the Journey Management plans for large transformational programs through creating team structure, developing change strategies, and supporting communication and training initiatives. This role requires excellent leadership, strategic thinking, and the ability to manage change impacts across various stakeholders. 

What You Will Do:

• Establish and manage the Journey Management Team structure to ensure effective collaboration and execution. 

• Develop change strategy and gather change impacts across business, IT, and other stakeholders to ensure alignment and smooth transitions. 

• Support the development of early communications to internal stakeholders to keep them informed and engaged. 

• Support the development of training strategies and enablement plans to ensure stakeholders are well-prepared for changes. 

• Assist in identifying changes to the operating model (ways of working) to improve efficiency and effectiveness. 

• Establish change communication channels (e.g. Training and enablement site/repository, weekly/monthly reports, email updates, all-hands meetings, intranet postings, training sessions) and monitor effectiveness through feedback. 

What You Will Need:

• US Citizenship is required

• A Bachelor's degree is required

• Minimum SIX (6) years of experience in change management, training and journey management, or a related field. Experience in working with top-tier commercial consulting firms in the Financial Industry is preferred. 

• Experience with Loan servicing (Mortgage, Student loans) platforms (e.g. ICE MSP, Sagent) and regulatory compliance processes is highly desirable 

• Proficiency in developing and implementing change management strategies and plans. Strong analytical and problem-solving skills are essential 

• Excellent communication and interpersonal skills, with the ability to present technical and business information to a general audience 

• Experience in project management, including the ability to manage multiple tasks and projects simultaneously. Familiarity with program RAID logs and risk management is a plus 

• Demonstrated leadership skills, with the ability to lead and motivate a team to achieve business objectives 

• Proficiency in data analysis and reporting tools, such as Excel, Tableau, or Power BI 

• Ability to manage relationships with various stakeholders, including business, IT, and other departments 

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What Would Be Nice To Have:

• Certifications: Relevant certifications, such as Certified Change Management Professional (CCMP), the Prosci Change Management Certification, or the Change Management Specialist (CMS) and PMP (Project Management Professional)

• Master's degree

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.