Customer Service Support Agent

Join our team to support our non-profit initiatives by assisting donors through excellent customer service. Your role will be crucial in helping us achieve our mission and making a difference in the community. If you are self-motivated and thrive in a dynamic environment, this is the perfect role for you. Pledge Drive Support Agents work for our clients provide phone-based support to receive donations, document accounts, and sometimes make transfers. We believe that customer success is at the heart of our growth. If you're eager to join a remote team that values innovation, customer-centricity, and commitment to excellence, apply now and embark on an exciting customer success journey with us!

Requirements

• Personal Computer (Mac computers may not be accepted by some clients)
  


• High Speed Internet
  


• Phone Service with a smart phone
  


• Valid photo ID
  


• Secluded space in your home away from noise such as children, pets, construction, or other background noises.
  


• A genuine passion for helping and connecting with people
  


• Outstanding verbal and written communication skills
  


• Ability to multitask and problem-solve in a fast-paced environment
  


• Empathy and patience to handle diverse customer needs
  


• Previous customer service experience is a plus, but not required
  

Benefits

• Work remotely from the comfort of your home or preferred location
  


• Competitive compensation with performance-based bonuses


• Extensive training and ongoing professional development opportunities
  


• Collaborative team culture that celebrates your achievements
  


• Flexible hours with 24/7 availability
  


• Set your own schedule
  


• Pay rate of $0.20 to $0.32 per talk minute