Customer Service Support Agent
Offer summary
Qualifications:
High school diploma or equivalent required., Outstanding verbal and written communication skills., Ability to multitask and problem-solve in a fast-paced environment., A genuine passion for helping and connecting with people..Key responsabilities:
- Provide phone-based support to receive donations and document accounts.
- Assist donors with inquiries and ensure customer satisfaction.
- Work remotely and maintain a secluded space free from distractions.
- Collaborate with the team to achieve customer success and support non-profit initiatives.
Job description
Join our team to support our non-profit initiatives by assisting donors through excellent customer service. Your role will be crucial in helping us achieve our mission and making a difference in the community. If you are self-motivated and thrive in a dynamic environment, this is the perfect role for you. Pledge Drive Support Agents work for our clients provide phone-based support to receive donations, document accounts, and sometimes make transfers. We believe that customer success is at the heart of our growth. If you're eager to join a remote team that values innovation, customer-centricity, and commitment to excellence, apply now and embark on an exciting customer success journey with us!
Requirements
- Personal Computer (Mac computers not be accepted)
- High Speed Internet
- Phone Service with a smart phone
- Valid photo ID
- Secluded space in your home away from noise such as children, pets, construction, or other background noises.
- A genuine passion for helping and connecting with people
- Outstanding verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Empathy and patience to handle diverse customer needs
- Previous customer service experience is a plus, but not required
- Pass a background check
Benefits
The average pay is $13.00 per hour (this is a .25 cent per-talk-minute client), and the higher the call volume, the more you are paid. Check out some of the peak-time earnings of our agents per pay period:
SRodri**** $1,024.75
MNel*** $623.98
DBe** $1,179.98
LAnde*** $993.69
LAndr*** $1,512.05
CGlo** $659.58
PWeb**** $615.59
- Work remotely from the comfort of your home or preferred location
- Competitive compensation with performance-based bonuses
- Extensive training and ongoing professional development opportunities
- Collaborative team culture that celebrates your achievements
- Flexible hours with 24/7 availability
- Set your own schedule
- Pay rate of $0.20 to $0.32 per talk minute
Salary: 20,000 - 23,000
Required profile
Experience
Other Skills
- Customer Service
- Communication
- Multitasking
- Empathy
- Patience
- Problem Solving
- Customer Service
- Adaptability
- Teamwork
- Self-Motivation
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