Offer summary

Qualifications:

Mechanic or Electronic Training required., Basic computer skills and software programming knowledge., Strong communication and interpersonal skills., Willingness to travel and hold a valid car license..

Key responsibilities:

Perform preventative and corrective maintenance on Kardex systems.

Provide customer training on various operational aspects.

Conduct remote diagnostics and troubleshooting for clients.

Manage administrative tasks including reporting and spare parts inventory.

Kardex is a leading global partner for intralogistics solutions in an attractive and growing market. The Group offers premium automated products, standardized systems, and life cycle services that guarantee high availability and low total cost of ownership. Kardex provides an intelligent entry into automation with its dynamic storage and retrieval systems, offers integrated material handling systems, small parts storage systems, and automated high-bay warehouses, and acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.

Job description

Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations. We are looking for a technician in the Leeds area.

Your tasks

Responsibilities

Preventative & corrective maintenance of Kardex systems & solutions
Complete jobs in a timely manner according to set quality standards
Customer training (Operator, Health & Safety, Maintenance etc.)
Generate leads
Administrative management tasks (reporting, personal spare parts inventory, etc.)
Provide remote diagnostics (via phone or remote connection)
On-call service to customers
PLC troubleshooting & diagnostics
Basic Software troubleshooting
Understand, promote and advise on Kardex Remstar products and services

Main Accountabilities

Adhere to local Health and safety regulations
Positively represent the company with all external & internal stakeholders
Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture

Your profile

Excellent communication skills
Customer oriented
Confident, strong assertive team player
Good interpersonal skills
Ambitious and looking for growth
Willingness to travel
Service minded

English language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)
Local language proficiency
Mechanic / Electronic Training
Familiar with diagnostic methods / Methodological skills
Basic computer skills
PLC troubleshooting
Electrical & Electronic troubleshooting
Basic software programming knowledge
Logistics knowledge/ experience is a plus
Ability to work at height
Willingness to travel

Car license

Required profile