Operations Technician

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

As a key point of contact for the London-based broking teams, you will provide vital support, helping them deliver outstanding service to their clients. You will also play an instrumental role in supporting the functional management team by encouraging the technical development of your colleagues.

Working closely with your manager and team members, you will handle the administration and support processes associated with clients' insurance requirements. Your responsibilities will align with Group policy, focusing on achieving targets, driving business development, and maintaining a high standard of service.

Additionally, you will supply to system testing, deliver training, supervise data integrity, and participate in various projects. As a technical referral point, you will handle sophisticated debiting and related issues. In this role, you will coordinate all documentation related to London Market Premium and Policy processing, working collaboratively with others to ensure efficiency and accuracy.

Fully remote role and can be based anywhere in the UK.

What you'll be doing

• Ensuring that client invoicing is made on time

• Ensuring that changes to policies especially relating to invoicing are supervised and monitored

• Assists in the creation of comprehensive broking, client and other types of documents

• Process slips, quotes and indications

• Performs technical duties (including data entry, credit control, chasing subjectivities)

• Keeps informed of all regulatory and legal changes which impacts on the job role

• Ensures up to date records are maintained at all times on the Company systems

• Responds appropriately to urgent issues as they arise

Who we're looking for:

• Experience in the Platform Acturis is crucial

• Knowledge of LPAN Production, Xchanging / DXC technology is desirable

• Solid grasp of FCA regulations as they pertain to insurance intermediaries

• Solid grasp of processes and procedures within the insurance market.  Able to audit and check the work of others

• Attention to detail with ability to produce accurate documentation

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.