Offer summary

Qualifications:

High school degree or equivalent required., 5+ years of customer service experience is essential., 5+ years of dispatching experience in a trades environment is necessary., Knowledge of Service Titan is a plus..

Key responsabilities:

Schedule all approved service estimates and customer-requested services.

Coordinate technician schedules and ensure accurate job assignments.

Provide real-time updates on scheduling changes to team members and customers.

Monitor and revise technician schedules to ensure efficiency and accommodate changes.

Job description

Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.

Job Summary:

This position handles the daily scheduling of all service calls and the facilitation of service schedule revisions.

Duties and Responsibilities:

Schedule all approved service estimates, follow-up work, and additional customer-requested services.
Obtain real-time updates on parts availability and job duration estimates.
Coordinate technician schedules and ensure accurate job assignments
Regularly update the scheduling board with any changes or availability updates.
Monitor and revise technician schedules as needed to ensure efficiency and accommodate last-minute changes
Provide real-time updates on any scheduling changes to relevant team members.
Notify customers promptly of any schedule revisions or changes to quoted time slots, ensuring a positive customer experience.
Update the phone portal weekly to switch the phone number for the on-call technician, ensuring after-hours support is properly routed.
Perform other related tasks as assigned by supervisors, ensuring flexibility and support to the team as time allows.

Skills and Educational Requirements:

High school degree or equivalent
5+ years of customer service experience
5+ years of dispatching experience (in a trades environment)
Knowledge of Service Titan is a plus
Ability to type a minimum of 55 wpm
Tact and patience in dealing with various personalities and sensitive issues

Working Conditions:

Remote Role - working hours are 7:30am-5pm MST Mon.-Fri.
Company provided computer, headset, multi displays, and embedded phone system

The pay for this position is $18-$22/hour or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.

Benefits and Perks:

Competitive Pay: Significant base salary and bonus opportunity
Benefits: We offer top-notch benefits!

Various medical, dental & vision plans, including 100% employer covered options for you and your family
401(k) match up to 3.5%
100% Company paid long & short-term disability and life insurance
Cell phone reimbursement and work-from-home stipend
Flexible spending accounts for health and dependent care

Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy

Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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