Manager, Business Operations (Quote-to-Cash) - Remote

Practice Fusion

Practice Fusion is a cloud-based ambulatory EHR platform in the U.S., supporting over 30,000 medical practices in delivering better care to 5 million patients a month. Practice Fusion is committed to delivering intuitive and easy-to-use health IT solutions to small, independent medical practices.

Practice Fusion also offers services that make healthcare better for everyone—including clinical labs, pharmacies, imaging centers, health systems and other members of the healthcare ecosystem. These partners utilize the Practice Fusion platform to help coordinate care and develop innovative programs that help improve healthcare outcomes, reduce costs, and improve patient experience.

Manager – Business Operations (Quote-To-Cash), Veradigm  

Remote US 

Job Summary
Veradigm is seeking a strategic and systems-savvy Business Operations Manager to drive operational excellence across our Quote-to-Cash (Q2C) processes. In this role, you'll partner cross-functionally with Sales Operations, Finance, IT, Product, and Customer Success to optimize and scale our Q2C systems and workflows. You’ll be responsible for enhancing end-to-end business operations by improving and integrating critical systems such as Salesforce, CPQ, and Zuora, ensuring seamless execution from quote creation through revenue recognition. 

If you are passionate about improving operational performance through systems, process, and collaboration—and have a deep understanding of the Q2C lifecycle—we want to hear from you. 

What you will contribute: 

• Lead and manage initiatives that support and optimize the end-to-end Quote-to-Cash process, focusing on system integration, process automation, and operational scalability. 
• Collaborate with GTM, Finance, Product, and Engineering stakeholders to identify gaps, define business requirements, and implement solutions across Salesforce, CPQ, Zuora, and other business platforms. 
• Own Q2C system configurations and workflows, ensuring data integrity, accurate billing, and process alignment across departments. 
• Translate complex business needs into clear system and process improvements, including development of business cases, documentation of requirements, and stakeholder communication. 
• Monitor and report on key Q2C metrics, providing insights that guide strategic decisions and support performance improvement. 
• Proactively identify opportunities for automation and operational enhancements that drive efficiency and reduce friction in the customer lifecycle. 
• Serve as project manager for system upgrades, tool implementations, and cross-functional Q2C initiatives. 
• Ensure compliance with revenue recognition and billing policies by aligning systems and processes with accounting standards.

The ideal candidate will have: 

• 7+ years of experience in Business Operations, Revenue Operations, or related roles with a clear focus on Q2C or billing operations. 
• 3+ years of experience managing people or leading cross-functional project teams. 
• Strong experience working with Salesforce, CPQ tools, and Zuora (or equivalent subscription billing systems). 
• Deep understanding of the Quote-to-Cash lifecycle, including quoting, contracting, billing, invoicing, collections, and revenue recognition. 
• Exceptional analytical and systems-thinking skills; experience leveraging Excel, SQL, or BI tools (e.g., Tableau, Power BI) to deliver actionable insights. 
• Proven ability to lead cross-functional initiatives and effectively communicate across technical and non-technical audiences. 
• Demonstrated success in improving business processes and deploying system-based solutions that support scale and efficiency. 

Bonus Qualifications: 

• 2+ years of experience in a SaaS-based environment, demonstrating a deep understanding of cloud-based technologies and operational workflows. 
• Healthcare sector experience, providing valuable insight into the unique challenges and regulatory requirements of the industry. 
• Proficient in PowerBI or Tableau, showcasing advanced skills in data visualization and analysis to drive informed decision-making. 
• Proficiency in Jira, Confluence, or other agile project management tools. 

Travel Requirements: Less than 10%