Partnerships Account Manager, US & EMEA (Fully Remote/Maternity Cover) at Virtual Internships

About Virtual Internships

We're on an ambitious and challenging mission to provide guaranteed internships to anyone, anytime, anywhere—no one else is doing this at our scale! Regardless of background, major, location, or career field, every student can gain invaluable experience at innovative companies worldwide, significantly enhancing their employability and career readiness. Trusted by universities, governments, foundations, and online education institutions, we’re transforming learners' lives globally.

• $14.3million Series A fundraise announced in September 2022, with investors including Hambro Perks, Sequoia India & Surge, Arsenal Growth, Kaplan, and Ascend Vietnam Ventures
• Ranked 20th out of 13,000 organizations to “Escape To in 2023”Featured as a Top 100 EdTech Startup by HolonIQ in 2021, 2022, and 2023
• Rated as a Top 50 Rising Startup by Tech in Asia in 2022
• Remote-first with 100+ employees across 20+ countries globally
• B2B EdTech product, trusted by 100+ universities, 10,000+ interns, and 14,000+ companies

One of the core values at VI is transparency. Therefore feel free to “try before you apply” by visiting our VI-P Guide, which includes our values, how we operate, how we build our packages, and a few other snippets of who we are!

Your Role

As a Partnerships Account Manager you will provide world-class support to a growing portfolio of university partners, focusing on the US and UK ensuring smooth onboarding & seamless program implementation, encouraging program adoption and success, and you wil be responsible for delivering recurring & increasing revenues through partnership renewals and expansion.

As the primary contact for your partnerships, your role will cover the full spectrum of account management and customer success.

You will be a detail-orientated “end-to-end” operator that can do both strategy AND execution (more on that later!).

This position is a 1-year maternity cover.

What You’ll Be Doing

1. Account Management (70%):

Partnership Support

• Manage a portfolio of university programs with a focus on client success
• Collaborate with partners to plan the program logistics, ensuring our systems are up-to-date to allow delivery teams to meet client expectations
• Liaise with internal stakeholders at each stage of program delivery - strong communication skills are essential.

Student Support and Recruitment

• Work with our partners to create marketing collateral to share with students and faculty to promote programs.
• Deliver virtual informational sessions to faculty and students
• Work with university partners to foster relationships with participants and alumni of the program, growing the number of global ambassadors at partner universities

Marketing and Communications

• Work with digital teams and marketing colleagues to create co-branded marketing materials for custom programs
• Support thought-leadership and development delivering webinars and sessions about Virtual Internships

Program Reporting

• Work within our CRM, our new tech platform, and with the Company Experience team to deliver high-quality reports to all partners on a set or ad hoc basis
• Conduct thorough evaluations of each program following their close
• Create post-program reports with the aim of renewing and growing our partnerships with clients

2. Business development duties (20%):

Contract Renewals and Expansion (Growth)

• Ensure sustainable growth within your client base, expanding programs to new faculty or departments. KPIs are structured around expansions and growth.
• Work to build a working relationship with your university contacts to build a stronger and more targeted recruitment pipeline to drive interest in our programs
• Ensure positive program support to build contract renewals which will require contract negotiations and renewal of program fees and inclusions

Conference Attendance and Planning

• Attend in-person and virtual conferences as well as supporting the submission of session proposals with partners
• Assist entire Partnerships teams in preparing for conferences

3. General Tasks (10%):

• Market research - ensuring we are always in the know about the market, market trends and sector insights
• Data management in our CRM systems
• Support of Partnerships team on global projects

Who We're Looking For

Your Attributes

• You are highly organized. Working remotely requires an additional layer of organization, while working across all timezones can require focus and strong planning skills.
• You can communicate effectively. You will need exceptional written and spoken English and you’ll be able to effortlessly adapt tone and message to both internal and external stakeholders of all backgrounds in a virtual mode.
• Up for a challenge. We’ll give you as much responsibility as you can handle, as soon as you’re ready.
• You are results driven. You’ll have a results-oriented mindset while keeping customer satisfaction as your top priority
• You are proactive and resourceful. You don’t like hanging around waiting for things to happen - you get out there and make things happen! Taking initiative and utilizing creative problem-solving will be a must for all aspects of support.
• You are passionate. You are interested in all things ‘employability’ and you want to support our partners to enhance student employability and career outcomes!
• You are adaptable. Each day may bring a variety of tasks and challenges your way, but you will be able to take each challenge with a new perspective to increase success.

Your Experience

• 3+ years of Partnerships and/or Key Account Management experience
• Experience in working with external clients and translating complex information to an internal audience - and vice versa.
• Demonstrable experience in developing strong partnerships to meet business objectives and KPIs
• Comfortable performing data analysis and making decisions based on the results
• Proactive self-starter with excellent time management and organizational skills
• Strong communication skills with the ability to effectively influence internal and external stakeholders

Virtual Internships Perks and Benefits

• Remote-First: All roles at VI are currently and will remain remote - flexibility to work from anywhere
• Flexible Working Hours: Start earlier, leave earlier, take a shorter lunch, or leave later, it's totally up to you.
• Annual Leave: Wherever you are in the world, you’ll get 25 days of paid annual leave per year, plus bank holidays and 5 sick days.
• Life Event Leave: There are moments in life where your life responsibility is a higher priority than work (e.g. moving house, your best friend getting married, your sister having a baby) therefore, you’ll get 5 days of paid life-event leave to support these occasions. You also get a day off on your birthday. This is in addition to your Annual Leave.
• Flexible VIer Budget: You’ll receive a flexible budget of $1,000 per year that you can use on but not limited to your work setup, personal wellness, or professional development.
• Tech: You'll receive a one-time budget for your company laptop depending on the role and location.

Equality & Diversity

Virtual Internships is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure all applicants are treated equally and fairly throughout our recruitment process.