Service Desk Analyst

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Computer Hardware, Computer Systems, Troubleshooting

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

No

Job Description:

Job Description

General Dynamics Information Technology (GDIT) is a premier provider of high-tech IT solutions to the federal government IT market. Together as GDIT we collectively deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.

GDIT is seeking a Help Desk Technician to join our team supporting the Administrative Office of United States Courts – Administrative Office Technology Office (AOUSC-AOTO) in Washington DC.

Job Duties and Responsibilities:

• Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.

• Provides end-user software and hardware troubleshooting.

• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

• Assists in the administration of e-mail, Microsoft office, etc.

• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.

• Create, monitor, and resolve customer Request and Incident tickets.

• Familiar with the Windows 10 and Windows 11 operating system.

Position is full time remote so your home environment must be setup to receive customer calls through your work computer. Strong consistent internet connection and no background sound inference from your home environment. 

Have a positive and professional manner.

Able to remain calm in stressful situations and deescalate customer frustrations.

Maintains current knowledge of relevant technology as assigned.

QUALIFICATIONS: HS/GED, 1+ years of experience

Shift Can be arranged between:  6 AM – 7pm Monday – Friday Eastern Time Zone.

The likely hourly rate for this position is between $22.48 - $30.42. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans