Senior Systems Engineer Linux & Virtualization

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

As a Senior Systems Engineer at Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world-class service to software development labs and internal departments ensuring our employees can perform at the highest level. You will have a strong background in supporting and maintaining Linux server environments and VMware virtualization platforms. This role involves managing day-to-day operations, implementing the best practices, and ensuring high availability and performance across our IT infrastructure. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation as well as develop and recommend corrective actions. You will collaborate with other senior members of the team to influence and make suggestions that aid in the design of technical solutions. You will be called on to operationalize tasks and mentor junior team members empowering them to further their skill sets.

Essential Duties and Responsibilities:
•    Administer, monitor, and troubleshooting Linux-based systems (e.g., RHEL, CentOS, Ubuntu).
•    Manage VMware vSphere infrastructure, including ESXi hosts, vCenter Server, virtual machines, and resource optimization.
•    Perform regular system maintenance, updates, and patch management.
•    Handle server provisioning, configuration management, and automation (e.g., using Ansible, Puppet, or similar tools).
•    Maintain system security, user access controls, and data protection strategies.
•    Support backup and disaster recovery solutions and ensure data integrity.
•    Monitor system performance and provide capacity planning recommendations.
•    Troubleshoot complex technical issues and coordinate with cross-functional teams when necessary.
•    Create and maintain up-to-date documentation for infrastructure systems and procedures.
•    Participate in on-call support rotations and handle incident escalation.
•    Lead infrastructure improvement projects and mentor junior team members.
•    Interact with Rocket development teams to define system and business requirements to support Rocket Software go-to-market efforts. 
•    Collaborate with cross-functional teams to understand application requirements, develop, implement, and maintain scalable and secure solutions that meet the business needs.
•    Support key technology initiatives including disaster recovery, merger and acquisition activities, capacity planning, and budgeting.
•    Develop automations for monitoring, performance optimization, availability, and security of Rocket systems.
•    Implement and maintain security measures to protect systems and data and ensure compliance with industry standards and regulations.
•    Perform day-to-day system administration and tasks for assigned systems.
•    Recommend strategies and standards for all infrastructures.
•    Provide timely problem resolution, incident management, and root cause analysis.
•    Perform duties following all company standards regarding engagement, change management, and escalations.
•    Participate in special projects and perform other duties as required.
 

Required Qualifications: 
•    Bachelor’s degree in computer science, CIS, MIS, Math, or related field.
•    Ten or more years of education and/or relevant experience may be considered to satisfy educational and years-of-experience requirements for this posting.
•    10+ years of hands-on experience in IT operations, with a strong focus on Linux systems and VMware.
•    Expert level knowledge of VMWare vSphere, ESXi, VMware Horizon.
•    Familiarity with enterprise storage systems and networking fundamentals.
•    Outstanding written and verbal communication skills; desire and ability to document configurations in support of a larger team.
•    Good interpersonal skills with a strong focus on listening and questioning to derive the best solutions.
•    Ability and motivation to learn new technologies quickly and with minimal support and guidance.
•    Ability to present ideas and solutions to challenging issues; then lead and implement those ideas.
•    Ability to present ideas and concepts in a team environment that values data-driven decisions.
•    Understanding other server technologies such as Windows or Unix.
•    Understanding of ITIL processes.
•    Strong project management skills and attention to details with a customer focus is critical.

Preferred Qualifications: 
•    VMware Certified Professional (VCP) or higher.
•    Red Hat Certified Engineer (RHCE) or equivalent certification.
•    Experience with hybrid cloud environments (e.g., AWS, Azure).
•    Knowledge of containerization (Docker, Kubernetes) is a plus.
•    Proficiency in scripting (e.g., Bash, Python) and automation tools.
Core Capabilities
•    Customer Service Skills
•    Documentation and Communications
•    Problem solving
•    Technically proficient in a broad spectrum of technologies 
•    Technically curious
•    Innovation
•    Leadership Capabilities
•    Coaching and Mentoring
Travel Requirements:
<10%
 

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-Remote

#LI-HP1

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!