Senior Manager, Professional Services Programs

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn fosters a dynamic and supportive environment where hard work and great results are rewarded and celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a positive and empowering workplace for everyone.

About the Role

The Senior Manager, Professional Services Programs is responsible for the design, rollout, governance, and reporting of the major systems and programs that support the operations of the global Professional Services organization. This individual will manage a small team to drive efficiencies and simplicity into the organization through improved designs in critical systems like Clarizen, OpenAir, and Salesforce, as well as designing reporting/dashboarding platforms and monthly business reviews to enable role-level visibility to key performance metrics.

A typical day will include...

Systems and Tools

• Designing, implementing, and deploying systems that enable Services employees to efficiently execute their jobs with minimum overhead.

• Owning a systems improvement roadmap to regularly inspect and prioritize process/systems changes that improve team efficiency and enhance performance monitoring

• Working with Finance and Sales to ensure clean integrations in the end-to-end work management process, from correct setup of Services opportunities in Salesforce, to accurate revenue recognition and invoicing.

• Managing a team to ensure the availability of PS systems

Business Performance Reporting 

• Developing KPI definitions and reporting metrics that enable functional leaders to quickly assess the state of the business and identify needed corrections.

• Developing reports and dashboards that give all roles in the organization access to timely information about their current progress towards KPIs.

• Helping the functional department leaders set and maintain visibility to performance goals.

• Working with functional leaders to proactively identify gaps in visibility and implement changes to enable leaders to understand problems and needed actions.

• Providing project visibility and insight across the entire portfolio

This role is a fit for you if…

• You have 5+ years of operations experience in professional services environments

• You have a track record of identifying and running system improvement initiatives that lead to better performance and efficiency.

• You have a strong data orientation with experience in data reporting tools and technologies and ability to use data to describe underlying business problems and needed corrections.

• You have the ability to develop and maintain relationships at the executive level. 

• You can persuade and hold people accountable to agreed outcomes and deadlines in an environment with limited direct authority.

• You have experience leading teams, maintaining employee engagement, and career coaching. 

• Education: BS in a technical/science field and Masters degree in business or MBA.

What we offer...

• Medical, Dental, Critical Illness, Basic Life & AD&D, EAP, and more
• Access to our Discounts and Wellbeing Portal
• Pension
• Unlimited Vacation
• Full Access to LinkedIn Learning
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Career development opportunities up/across Bullhorn

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.