Offer summary

Qualifications:

5+ years of experience in infrastructure asset management or a technical role supporting infrastructure management., Strong problem-solving skills and a proactive approach to continuous improvement., Familiarity with DCIM or Nlyte tools and strong proficiency in Microsoft Office applications., Relevant certifications such as A+, Network+, CDCP, CDCS, or CDFOM. .

Key responsabilities:

Lead the implementation of equipment deployment in Syniverse managed datacenters, including placement and cabling.

Own production issue resolution and conduct root cause analysis for continuous improvement.

Create and maintain detailed documentation for connectivity and as-built configurations.

Provide 24/7 support and assist in training other support groups on service issue resolution.

Job description

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

General Summary:

The Sr. Data Center Operations Engineer applies advanced professional-level technical skill and judgment to provide non-routine, complex technical support for computer/data center operations. This role is responsible for leading implementation of equipment deployment into Syniverse managed datacenters to include equipment placement, power and network cabling. This role maintains access control, data integrity and file system security for the computer/data center environment. The Sr. Data Center Operations Engineer will communicate highly technical information to both technical and nontechnical personnel and leadership

Some of What You'll Do

Duties and Responsibilities:

• Lead implementation of equipment deployment into Syniverse managed datacenters (including equipment placement, power, and network cabling).
• Ensure Syniverse maintains a safe production environment, advise on scheduling as needed.
• Own production issue resolution, root cause analysis, and continuous improvement.
• Own accuracy of data contained in the DCIM and Nlyte tools.
• Create and maintain detailed connectivity and as-built documentation.
• Lead troubleshooting and fixing assigned incidents, such as:
o Moderate to complex server and network installation issues.
o Moderate to complex cabling issues.
o Moderate to complex hardware issues.
• Lead implementation of hardware based on standards and best practices within the data center.
• Organize, rack and stack, report on, and manage power needs.
• Own maintenance of equipment sites for proper appearance and operation.
• Define, coordinate, and perform routine and preventative maintenance procedures for equipment sites .
• Manage logistics, transportation, and asset management of data center devices.
• Prepare and implement MOPs for upgrading, adding, changing or removing hardware or software to network devices.
• Own server creation and build out of network architecture .
• Lead Data Center migration efforts, as needed.
• Own effective response and communication to user requests and incidents within agreed timeframes.
• Provide assistance and training to other support groups in evaluating and resolving service issues.
• Provide 24 X 7 support as required.

Job Requirements:

• 5+ years’ experience performing infrastructure asset management for a large enterprise or experience in a technical role that supported infrastructure management.
• Strong in Microsoft Office applications.
• DCIM or Nlyte tools experience.
• Strong problem solving skills .
• Proactive approach and continuous improvement mindset.
• Ability to prioritize and handle multiple projects.
• A+, Network+
• Hardware vendor certification (Dell, HP, etc…).
• Qualification in data center infrastructure resource management systems, associated processes or similar or a technical qualification.
• Any of the following certifications:
- Certified Data Center Professional (CDCP).
- Certified Data Center Specialist (CDCS).
- Certified Data Center Facilities Operations Manager (CDFOM).

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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

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