Senior QA Engineer

About BigHand 

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.

We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.

In Lebanon, we partner with Digitus Consultants who enable us secure top talent across Lebanon. Joining the BigHand team via Digitus will mean joining a values-driven business, we have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.

About the role

We are looking for a skilled and motivated Senior QA Engineer to join BigHand. In the first 6 months you will be working with one of our feature teams helping to deliver new features for our product. After this you will be permanently allocated to our Scrum Teams that is focused on the resolving support issues.

As a Senior QA Engineer you will play a crucial role in executing maintenance activities for one of our .NET applications and will work with other team members to diagnose and resolve complex application issues. Excellent analytical skills, attention to detail and a comprehensive understanding of testing methodologies are essential for
success in this role.

What you’ll do

• Become a key member of the development team by validating patches and hotfixes.
• Become a Subject Matter Expert on the product.
• Participate in various meetings such as daily standups, sprint planning, refinement, retrospective, and root cause analysis and contribute to the team’s decisions.
• Use Test design techniques to create comprehensive test cases for complex issues and to identify regression areas to cover. Collaborate with Product owners, developers, and Manual QAs to achieve the best test coverage.
• Collaborate with QAs from other teams to drive changes in the testing process to ensure the same support issues do not appear in the new releases.
• Perform all types of manual testing: Functional and Non-functional, against desktop apps, websites, REST APIs and backend services.
• Own environments deployment for the test execution.
• Demonstrate good communication and interpersonal skills to effectively collaborate with team members and stakeholders.
• Mentor and support less experienced QA team members on the product and the best testing practices.
• Communicate updates and escalations proactively and in a timely manner to your team and appropriate stakeholders.
• Continually improve knowledge of functionality and testing techniques.

What we’re looking for

• Become a key member of the development team by validating patches and hotfixes.
• Become a Subject Matter Expert on the product.
• Participate in various meetings such as daily standups, sprint planning, refinement, retrospective, and root cause analysis and contribute to the team’s decisions.
• Use Test design techniques to create comprehensive test cases for complex issues and to identify regression areas to cover. Collaborate with Product owners, developers, and Manual QAs to achieve the best test coverage.
• Collaborate with QAs from other teams to drive changes in the testing process to ensure the same support issues do not appear in the new releases.
• Perform all types of manual testing: Functional and Non-functional, against desktop apps, websites, REST APIs and backend services.
• Own environments deployment for the test execution.
• Demonstrate good communication and interpersonal skills to effectively collaborate with team members and stakeholders.
• Mentor and support less experienced QA team members on the product and the best testing practices.
• Communicate updates and escalations proactively and in a timely manner to your team and appropriate stakeholders.
• Continually improve knowledge of functionality and testing techniques.

What we offer (via Digitus)

• 15 days holiday per year + 3 extra BigHand days off between Christmas & New Year every year
• Various wellbeing benefits including medical insurance, wellbeing leave, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
• Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
• Opportunities to give back with company volunteer events and individual volunteer days
• Family benefits including enhanced maternity leave, paternity leave and marriage leave
• Career growth opportunities and study leave options
• Remote-working arrangement
• Growing business with a global presence, growing Lebanon team and a brand new Beirut office (for those who would prefer hybrid-working)!

Our DEI Commitment

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.